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Fatal error: Class 'K2HelperUtilities' not found in /www/ht
- Roscoe Penn
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8 years 6 months ago #151716
by Roscoe Penn
Fatal error: Class 'K2HelperUtilities' not found in /www/ht was created by Roscoe Penn
When you goto my website, you get the following message
Fatal error: Class 'K2HelperUtilities' not found in /www/htdocs/w00d9e99/Joomla/administrator/components/com_k2/helpers/html.php on line 56
Joomla ver 2.5.28
K2 ver - 2.6.7
PHP version 5.4.45
MySQL version 5.5.46
I can log into admin site but website front page showing the error stated above.
site = pfc.renncenter-hamburg.de/
Can anyone please tell me what i can do to resolve this??
Fatal error: Class 'K2HelperUtilities' not found in /www/htdocs/w00d9e99/Joomla/administrator/components/com_k2/helpers/html.php on line 56
Joomla ver 2.5.28
K2 ver - 2.6.7
PHP version 5.4.45
MySQL version 5.5.46
I can log into admin site but website front page showing the error stated above.
site = pfc.renncenter-hamburg.de/
Can anyone please tell me what i can do to resolve this??
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- Krikor Boghossian
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8 years 6 months ago #151718
by Krikor Boghossian
JoomlaWorks Support Team
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Replied by Krikor Boghossian on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
Hello,
You are using an outdated version of K2. Please update to K2 v 2.6.9
You are using an outdated version of K2. Please update to K2 v 2.6.9
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- Roscoe Penn
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8 years 6 months ago #151719
by Roscoe Penn
Replied by Roscoe Penn on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
I tried to update from
k2 v. 2.6.7 to k2 v. 2.6.9 thru joomla Extension Manager but i got the following error message
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
How else can i update the k2 version
k2 v. 2.6.7 to k2 v. 2.6.9 thru joomla Extension Manager but i got the following error message
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
How else can i update the k2 version
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- Krikor Boghossian
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8 years 6 months ago #151723
by Krikor Boghossian
JoomlaWorks Support Team
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Replied by Krikor Boghossian on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
This indicates a serious site wide issue.
You can try uploading it through FTP but I would suggest addressing this issue to your hosting provider or checking the error_log for server side issues.
You can try uploading it through FTP but I would suggest addressing this issue to your hosting provider or checking the error_log for server side issues.
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- Roscoe Penn
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8 years 6 months ago #151749
by Roscoe Penn
Replied by Roscoe Penn on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
I uploaded the K2_6..9.zip file thru ftp to the tmp folder and then proceeded to joomla administrator and clicked on the extension manager and clicked on install from directory but still got the message
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request......
I am on a shared hosting plan and other sites are working fine. infact i have another domain under this plan and it is working fine. although it is not in joomla.
Could there be something that i am missing?? Please advice. thank you
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request......
I am on a shared hosting plan and other sites are working fine. infact i have another domain under this plan and it is working fine. although it is not in joomla.
Could there be something that i am missing?? Please advice. thank you
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- Krikor Boghossian
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8 years 6 months ago #151753
by Krikor Boghossian
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Replied by Krikor Boghossian on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
Can you try installing another extension?
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- Roscoe Penn
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8 years 6 months ago #151827
by Roscoe Penn
Replied by Roscoe Penn on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
I successfully installed Akeeba backup Component .....
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- Krikor Boghossian
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8 years 6 months ago #151837
by Krikor Boghossian
JoomlaWorks Support Team
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Replied by Krikor Boghossian on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
Clean your tmp and log folders in case some files were left there from previous installations.
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- Roscoe Penn
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8 years 6 months ago #151890
by Roscoe Penn
Replied by Roscoe Penn on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
I cleaned the log and tmp folder...... nothing changed...... still getting error message in front page.......
Thank you for all the suggestions.
What can i do to make this error message go and get the site back on track..
I welcome any ideas from the community please..... thank u in advance
Thank you for all the suggestions.
What can i do to make this error message go and get the site back on track..
I welcome any ideas from the community please..... thank u in advance
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8 years 6 months ago #151925
by Lefteris
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Replied by Lefteris on topic Fatal error: Class 'K2HelperUtilities' not found in /www/ht
Since you can install other extensions but you cannot update K2, i guess that this is a filesystem permissions issue . Ensure that all folders are set to 755 and all files to 644.
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