Hi,

I have installed the latest version (4.0.1) of AllVideos plugin on one of my Joomla 1.5.23 sites.  However, when displaying the test page I am confronted with the video window with text inside showing something similar to:

The video could not be loaded, either because the server or network failed or because the format is not supported: http://www..com/images/stories/videos/.mp4undefinedundefinedundefinedundefinedundefinedundefinedundefinedundefinedundefinedundefinedundefinedundefinedundefinedundefinedundefined

Where domainname and videoname relate to the domain/video respectively.

The code on the article page is very simple: {mp4}<videoname>|640|264{/mp4}, and the file definitely appears to exist and runs perfectly on download.  I have tried the same with various formats, but none appear to work.

I just wondered if this is a known issue, only I was unable to find anything online or in your forums about this?

Your assistance in resolving this matter is greatly appreciated, and I wish you a happy day.

Kind regards,
wh

Could you provide us with a link to your video page?

Hi Katia,

Many thanks for your response.  As this is a client site, could I send you a DM with these details (so that it is not public)?

Have a great day,
wh

Click on my profile and send me a personal message please.

I'm having this exact same issue as well. Using version 4.0.1 of AllVideos plugin, with Joomla 1.5.25. Did you find a resolution to this issue?

Hi,

I have not had any success so far.  However, the people in support have not been able to log into my site, due to problems with the firewall.

Depending on the security situation on your site perhaps they could connect to your administration area and have a poke around, and try and get to the bottom of this.

I am going to try and shift the site to a local server and try uninstalling components to see if some sort of conflict is present.

I'll let you know.  I would appreciate if you can let me know what happens your end with support?

Many thanks. :)

I have the exact same problem.  The plugin works via youtube, but the same mp4 file will not play locally or remotely in the jwplayer.  I have not been able to solve the problem.  I get the same error you are getting in Chrome, no error and no video in Firefox, and very choppy unwatchable video in IE.

-Eric.

Same issue here - only gives the message on iPhone - others including iPad are fine. I know its not the file cause if I take an mp4 from another site that works on an iphone and use it here it still doesn't work.  Using Allvideos 4.1

code area's (slightly modified) in question are;

$mediaplayerEmbed = "
<div id=\"avID_{SOURCEID}\" style=\"width:{WIDTH}px;height:{HEIGHT}px;\" title=\"JoomlaWorks AllVideos Player\"></div>
<script type=\"text/javascript\">
jwplayer('avID_{SOURCEID}').setup({
'file': '{SITEURL}/{FOLDER}/{SOURCE}.{FILE_EXT}',
'image': '{PLAYER_POSTER_FRAME}',
'height': '{HEIGHT}',
'width': '{WIDTH}',
'modes': [
{ 'type': 'html5' },
  { 'type': 'flash', src: '{PLUGIN_PATH}/includes/js/mediaplayer/player.swf' },
  { 'type': 'download' }
],
'autostart': '{PLAYER_AUTOPLAY}',
'backcolor': '{PLAYER_BACKGROUND}',
'plugins': {
'gapro-2': {
accountid: '{GOOG}' ,
trackstarts: 'true',
trackpercentage: 'true',
tracktime: 'true',
bridgeobject: 'window._gaq'
        },
   
'sharing-3': {
    code: '%3Ciframe%20src%3D%22{SITEURL}/{FOLDER}/{SOURCE}.{FILE_EXT}%22%20width%3D%22520%22%20height%3D%22320%22%20frameborder%3D%220%22%20scrolling%3D%22auto%22%3E%3C%2Fiframe%3E'     }
},
'controlbar': '{PLAYER_CONTROLBAR}',
'skin': '{PLUGIN_PATH}/includes/js/mediaplayer/skins/{PLAYER_SKIN}/{PLAYER_SKIN}.zip'
});
</script>
";

$mediaplayerEmbedRemote = "
<div id=\"avID_{SOURCEID}\" style=\"width:{WIDTH}px;height:{HEIGHT}px;\" title=\"JoomlaWorks AllVideos Player\"></div>
<script type=\"text/javascript\">
jwplayer('avID_{SOURCEID}').setup({
'file': '{SOURCE}',
'height': '{HEIGHT}',
'width': '{WIDTH}',
modes: [
{ type: 'html5' },
  { type: 'flash', src: '{PLUGIN_PATH}/includes/js/mediaplayer/player.swf' },
  { type: 'download' }
],
'autostart': '{PLAYER_AUTOPLAY}',
'backcolor': '{PLAYER_BACKGROUND}',
'plugins': {
'sharing-3': {
    code: '%3Ciframe%20src%3D%22{SOURCE}.mp4%22%20width%3D%22520%22%20height%3D%22320%22%20frameborder%3D%220%22%20scrolling%3D%22auto%22%3E%3C%2Fiframe%3E'     }
},
'controlbar': '{PLAYER_CONTROLBAR}',
'skin': '{PLUGIN_PATH}/includes/js/mediaplayer/skins/{PLAYER_SKIN}/{PLAYER_SKIN}.zip'
});
</script>
";

Please provide me a link to your video page.

www.metalworkingcanada.com/video/the-zeiss-micura-at-cmts-2011

Hi macview,
I can see the video in your website, so you finally solved this error.
Can you tell me how?
Thanks in advance

I wish I could say I knew, but to be honest I can't remember if I did solve it. I looked back and found no notes on this (I usually keep such import stuff) and I compared the code I showed here with what I'm currently using and only minor differences so its not the code.

The only other possibility I can think of is a permissions issue on files relating to the video and or JW plug-in as this was a fresh site and we always have permission issues at first till we change them on areas such as the Media directory and assuming the video file is correctly created (which I ruled out in my case) those would be the main things to look at.

If I remember anything else I will post.

Thank a lot for your answer macview, i´ll try with the permissions.
Nobody but you answered for this issue, and there are many questions about this in the forum.
Best regards  :)

Hi,
I had the same problem, I solved it by adding the following line to htaccess.:

AddType video/mp4. mp4

I hope I have helped.
Best regards.

@ juagarhi

Thank you for sharing this.

Hi there,

I continue in this topic 'cause i have exactly the same problem, but only on Mozilla Firefox and IE ! (it's OK with Chrome weirdly)
I already added mime type in htaccess : AddType video/mp4. mp4

you can see the problem video here : www.pvgum.eu/about-pv-gum/pv-gum-in-a-few-words

if somebody has an idea, he's welcome :)

thanks per advance !

Hello @mattheoh,

I see your video in Firefox. Did you solve your issue?

Hello @mattheoh,

I see your video in Firefox. Did you solve your issue?

Hi Yiota, thanks for your answer.
nope. stille the same problem, neither my or my customer can't see the video on Firefox (see screenshot with FF version. I m on Windows 7)

What is your configuration ? FF / OS



Don't know what to do. I was thinking change the video format...

Thanks for your help.

I'm on Firefox 26.0 and Mac OS X 10.9.1.

There are many reported issues with mp4 format and Firefox, though.
Is your video encoded in h.264 format?

I don't know... my customer gave it to me like that and I don't know much about encoding / video format.
How can I check it, and which open source software would you advice me to reencode the video ?

Thanks again ! :)