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500 server error when saving some documents
- Kent Myers
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9 years 9 months ago #135562
by Kent Myers
500 server error when saving some documents was created by Kent Myers
Hello - I had posted this earlier as part of a multi-question post, so I'm separating it for easier tracking.
My Joomla site recently started having an issue where some K2 articles not being able to save. On some articles if you edit them and then try to save or even cancel, you get an Internal Server Error (500). If you were trying to edit the item from the front-end you'll get a black screen that you can't navigate away from.
This is not consistent but seems to happen to some articles more than others. I've tried turning the server PHP reporting on and the Joomla system to full error reporting, but no errors are shown.
I'm running K2 version 2.6.9 with Joomla 3.3.6. I've also reloaded both K2 and Joomla in case I had a file issue.
Any suggestions?
Thanks,
Kent
My Joomla site recently started having an issue where some K2 articles not being able to save. On some articles if you edit them and then try to save or even cancel, you get an Internal Server Error (500). If you were trying to edit the item from the front-end you'll get a black screen that you can't navigate away from.
This is not consistent but seems to happen to some articles more than others. I've tried turning the server PHP reporting on and the Joomla system to full error reporting, but no errors are shown.
I'm running K2 version 2.6.9 with Joomla 3.3.6. I've also reloaded both K2 and Joomla in case I had a file issue.
Any suggestions?
Thanks,
Kent
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- Krikor Boghossian
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9 years 9 months ago #135576
by Krikor Boghossian
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Replied by Krikor Boghossian on topic 500 server error when saving some documents
Hello Kent,
Can you look at your server's error_log for the actual PHP error?
Can you look at your server's error_log for the actual PHP error?
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- Kent Myers
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9 years 9 months ago #135595
by Kent Myers
Replied by Kent Myers on topic 500 server error when saving some documents
I've looked at both the error_log in the site root and the one in /administrator, but no entries are created when the error happens.
One thing I have learned is that I can take the contents of an article in question, and copy and paste it to a new article and it will save fine. I've run the "repair and optimize" database function in Akeeba Admin Tools, but I'm wondering if I've got a DB error somewhere.
I appreciate any help here. We're in a panic since this is our last major issue before we go live with the site.
Kent
One thing I have learned is that I can take the contents of an article in question, and copy and paste it to a new article and it will save fine. I've run the "repair and optimize" database function in Akeeba Admin Tools, but I'm wondering if I've got a DB error somewhere.
I appreciate any help here. We're in a panic since this is our last major issue before we go live with the site.
Kent
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9 years 9 months ago #135597
by Krikor Boghossian
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Replied by Krikor Boghossian on topic 500 server error when saving some documents
I will need some more info on your side.
How large where the images? Any attachments?
Also is it possible to have an example of the item?
How large where the images? Any attachments?
Also is it possible to have an example of the item?
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- Kent Myers
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9 years 9 months ago #135600
by Kent Myers
Replied by Kent Myers on topic 500 server error when saving some documents
To answer your other question, the one image is only 41kb
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- Kent Myers
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9 years 9 months ago #135602
by Kent Myers
Replied by Kent Myers on topic 500 server error when saving some documents
The spam filters won't let me post a direct link, but if you go to stnbeta (dot) com, then select "past issues" from the "magazine" menu.
The article "August 2014" is an example that can no longer be saved or edited.
The article "Test August 2014" is a new item that was copied from the original and saves fine.
The article "August 2014" is an example that can no longer be saved or edited.
The article "Test August 2014" is a new item that was copied from the original and saves fine.
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- Krikor Boghossian
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9 years 9 months ago #135608
by Krikor Boghossian
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Replied by Krikor Boghossian on topic 500 server error when saving some documents
I can see a lot of HTML errors and inline attributes printed to the system's readmore separator. From the backend remove the read more and try again. If possible paste the text into notepad and then paste it in your editor.
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- Kent Myers
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9 years 9 months ago #135616
by Kent Myers
Replied by Kent Myers on topic 500 server error when saving some documents
Not sure where that extra readmore separator came from, or that odd code in it. However, deleting both separators didn't change anything, and the "test August 2014" article contains the same body copy, including the two separators. That one saves fine.
I also tried switching my default editor from JCE to TinyMCE with no change.
Thanks,
Kent
I also tried switching my default editor from JCE to TinyMCE with no change.
Thanks,
Kent
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- Kent Myers
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9 years 9 months ago #135644
by Kent Myers
Replied by Kent Myers on topic 500 server error when saving some documents
Any ideas what else I can try here? I'm at a loss with this and it is affecting enough articles that I can't go live with the new site.
Thanks,
Kent
Thanks,
Kent
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9 years 9 months ago - 9 years 9 months ago #135648
by Krikor Boghossian
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Replied by Krikor Boghossian on topic 500 server error when saving some documents
I am in the dark as well.
Which other extensions and K2 plugins are you using?
Since you are using the 2.7 DEV version I would recommend grabbing a fresher version and installing it on top.
Which other extensions and K2 plugins are you using?
Since you are using the 2.7 DEV version I would recommend grabbing a fresher version and installing it on top.
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Last edit: 9 years 9 months ago by Krikor Boghossian.
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