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Attachment link shows "File does not exist"

Odin Mayland
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8 years 2 months ago #160311 by Odin Mayland

Attachment link shows "File does not exist" was created by Odin Mayland

I have changed the "root attachments folder" to "../images/podcasts"

The backend download link works fine:
www2.icd10monitor.com/administrator/index.php?option=com_k2&view=item&task=download&id=74_c1f5c9ba4147c857b85c71ee7f58d64a

But the frontend link gives a "File does not exist" error page:
www2.icd10monitor.com/download/74_c1f5c9ba4147c857b85c71ee7f58d64a

Here is the frontend page: www2.icd10monitor.com/talk-ten-tuesdays/podcasts

How do I get the frontend link to work with my new root attachments folder?

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spock
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8 years 2 months ago - 8 years 2 months ago #160312 by spock

Replied by spock on topic Attachment link shows "File does not exist"

move files from media/k2/attachments/ to images/podcast

but... no work fine for me.

The old files attached to articles no work dowload link from administration panel

i tested this option for my proyect and i return to original folder... :-(

If you have success and you do not find problems, I would be grateful if you told me to see what I did wrong.

Thank you and sorry 4 my english

Last edit: 8 years 2 months ago by spock.

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Odin Mayland
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8 years 2 months ago - 8 years 2 months ago #160339 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

The files were uploaded using the attachment tab after I changed the root attachments folder, so they are being uploaded into the right place.

The issue is still that the frontend link gives a "File does not exist" error page:
www2.icd10monitor.com/download/74_c1f5c9ba4147c857b85c71ee7f58d64a

Last edit: 8 years 2 months ago by Odin Mayland.

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Odin Mayland
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8 years 2 months ago #160344 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

I disabled SEF but this download link still does not work:

www2.icd10monitor.com/index.php?option=com_k2&view=item&task=download&id=74_c1f5c9ba4147c857b85c71ee7f58d64a&Itemid=455

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Odin Mayland
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8 years 2 months ago #160345 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

Since it only works with the admin dir i used ReReplacer to chnage the url on the front end to have
domain.com/administrator/...

So the frontend link looks like this now:
www2.icd10monitor.com/administrator/index.php?option=com_k2&view=item&task=download&id=74_c1f5c9ba4147c857b85c71ee7f58d64a

I doubt this hack should be necessary and I don't know if this is bad to have a link to the admin dir.

So can someone please help me fix this the correct way?

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Krikor Boghossian
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8 years 2 months ago #160383 by Krikor Boghossian

Replied by Krikor Boghossian on topic Attachment link shows "File does not exist"

Hey Jeff,

Which version of K2 are you using?

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Odin Mayland
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8 years 2 months ago #160393 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

K2 v2.7.1 [Dev Build]
J 3.6.5

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Krikor Boghossian
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8 years 2 months ago #160423 by Krikor Boghossian

Replied by Krikor Boghossian on topic Attachment link shows "File does not exist"

Can you try updating to 2.7.1 stable or the latest DEV build?

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Odin Mayland
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8 years 2 months ago #160524 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

I'll have to take a backup to try that.

But first can you confirm that the link structure looks correct:
www.icd10monitor.com/index.php?option=com_k2&view=item&task=download&id=76_48b65d31ad1d315cbe90fcdf9f0763d0

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Odin Mayland
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8 years 2 months ago #160525 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

Krikor wrote: Can you try updating to 2.7.1 stable or the latest DEV build?

I just downloaded the latest version from getk2 and it is 2.7.1

The download link is still redirecting to a blank page with the text "File does not exist"

www.icd10monitor.com/download/78_a56ea6aa255bb61a9bdd928508d9efaa

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Odin Mayland
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8 years 2 months ago #160526 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

can you confirm that the link structure looks correct:
www.icd10monitor.com/index.php?option=com_k2&view=item&task=download&id=76_48b65d31ad1d315cbe90fcdf9f0763d0

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Odin Mayland
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8 years 2 months ago #160527 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

I just tested a different client's site using the previous k2 2.7.1 Dev and the download link works fine.

It had the same url structure as the other one: /index.php?option=com_k2&view=item&task=download&id=76_48b65d31ad1d315cbe90fcdf9f0763d0

So it doesn't appear to be a bug with k2.

****

I think it has to do with changing the "Change root attachments folder" to "../images/podcasts"
Do you see an issue with my path?

The reason I did this was so the user could select the same mp3 in the k2 media tab using the "Browse media on server".

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Krikor Boghossian
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8 years 2 months ago #160534 by Krikor Boghossian

Replied by Krikor Boghossian on topic Attachment link shows "File does not exist"

Can you try images/podcasts instead?

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Odin Mayland
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8 years 2 months ago - 8 years 2 months ago #160618 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

Yes, changing the root attachments folder" to "images/podcasts" allows the download link to work on the frontend BUT now the uploaded attachment does not get saved in "images/podcasts". That was why I had to add the ../ in the first place :-(

I actually can't find that specific uploaded attachment anywhere on the server. I even checked the old root folder but nothing is here: /media/k2/attachments

Last edit: 8 years 2 months ago by Odin Mayland.

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Odin Mayland
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8 years 2 months ago #160633 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

If I erase the new folder and leave root attachments folder blank then everything works.

So it appears that something is stopping a custom root attachments folder from working.

The reason I bad a custom root att folder is because the client also makes the same mp3 available using the media tab. But the
"Browse media on server" only looks in the "images" folder. I suppose a workaround is to get the media/k2/attachments folder to also appear when you click "Browse media on server".

But this sounds like it should not be necessary if I can just get the custom root attachments folder working.

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Krikor Boghossian
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8 years 2 months ago #160660 by Krikor Boghossian

Replied by Krikor Boghossian on topic Attachment link shows "File does not exist"

Can you check which folder is being requested? It could something like a simple typo.

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Odin Mayland
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8 years 2 months ago #160689 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

ok. How do I check which folder is being requested?

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Odin Mayland
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8 years 2 months ago #160696 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

This is getting frustrating.

Now I can't even leave the "Change root attachments folder" empty. It just fills my custom "images/podcasts" back in upon saving.

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Krikor Boghossian
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8 years 2 months ago #160709 by Krikor Boghossian

Replied by Krikor Boghossian on topic Attachment link shows "File does not exist"

I am trying to replicate the issue.
I can pretty much enter any value, including blank values.

Please bear with me,

Yes, changing the root attachments folder" to "images/podcasts" allows the download link to work on the frontend BUT now the uploaded attachment does not get saved in "images/podcasts". That was why I had to add the ../ in the first place :-(

You never specified where the uploads were being saved.

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Odin Mayland
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8 years 2 months ago #160722 by Odin Mayland

Replied by Odin Mayland on topic Attachment link shows "File does not exist"

Thank you for your continuing effort to resolve this.

I have tested the same issue on another k2 site. I changed the root attachment folder to images/test and uploaded a k2 attachment. The file did not appear in images/test. It does not appear in media/k2/attachments either. The backend k2 item attachment download link works. But the frontend also shows the "File does not exist".

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