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403 forbidden when trying to change k2 settings

nick
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5 years 3 months ago #174527 by nick

403 forbidden when trying to change k2 settings was created by nick

Hi all,
I have not needed to change any K2 settings for many years, but I recently tried to save a change and I got this:
'403 forbidden
Access to this resource on the server is denied!'

I get the same response when I try to many any change to any K2 setting.
I'm using J 3.9.14 and the latest K2.

Any idea what a solution might be?

Thanks, Nick

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nick
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5 years 3 months ago #174528 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

php is 7.2

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JoomlaWorks
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5 years 3 months ago #174538 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

Have you modified permissions in any way for that user? Although, if you can see the settings but not save them, the problem is obviously somewhere else...

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nick
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5 years 3 months ago - 5 years 3 months ago #174549 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

Thank you.
Permissions is for superuser, so this is probably not the cause.
Any suggestions as to where to look to resolve the issue?

Last edit: 5 years 3 months ago by nick.

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JoomlaWorks
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5 years 3 months ago #174551 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

No idea really. Setup a new Joomla site with K2 only just to verify that something's not broken on your current site.

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nick
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5 years 3 months ago #174557 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

Might re-installing K2 help, or could it make it worse?
For example, will I lose settings/data if I re-install K2?

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5 years 3 months ago #174561 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

You can re-install K2 anytime you like.

You will ONLY lose your data if you un-install it first. So be careful there.

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Bazyl
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5 years 2 weeks ago #175271 by Bazyl

Replied by Bazyl on topic 403 forbidden when trying to change k2 settings

Hi all,

Nick

I have exactly the same problem.
I've tried everything: I've changed php versions, installed K2 2.9, 2.10, 2.12, dev ..

How did you fix this error?

Thanks!

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JoomlaWorks
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5 years 2 weeks ago #175301 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

Could have been some old/incompatible plugin.

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nick
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4 years 11 months ago #175706 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

I too have not had to make any changes to K2 settings for a long time (years?).
I am now updating my template and am getting the 403 error when trying to make changes to K2 settings (latest K2 version; J! 3.9.18)
Was this error ever resolved by the others? Any idea what may have caused it?
A bit annoying when the website works, but can't change anything.
Hope someone can help.
Thanks, Nick

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4 years 11 months ago #175711 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

Unless your database records are corrupt in some way the error you get will either be a results of ACL that is badly configured or wrong file permissions in which case K2 cannot properly update its files.

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nick
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4 years 11 months ago #175716 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

Thank you Fotis,
I appreciate it is difficult trying to identify what the cause might be on different systems and setup.
I have checked the permissions and they are OK; the ACL is set to superuser with complete access; and I can access all articles and add/delete/edit without issues (so database is fine).
It's only when I go to K2->settings and then press Save, that I get the 403 message (even if I press nothing else other than Save). Very curious.
You mentioned in an earlier post that there may be a conflict with another extension - are there any obvious ones that you know of that could be causing this? Or perhaps something else I can look into?

Efcaristo.

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nick
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4 years 11 months ago #175717 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

Just wondering if plugin ordering may be an issue? Perhaps 'System - K2' needs to be run before certain other plugins?
Just a thought.

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4 years 11 months ago #175724 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

Only another system plugin could potentially cause issues. Try re-sorting the system plugins as well (make K2 first then gradually move it lower, while testing if the settings page works).

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nick
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4 years 11 months ago #175744 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

Thank you for the suggestion. Unfortunately even with system-k2 as the first system plugin, the 403 persists.
I even reinstalled K2 and no effect.
Looks like I'm going to have to move my 1000+ articles out of K2 and into Joomla.
Thanks

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4 years 11 months ago #175760 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

That'll be fun :)

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nick
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4 years 11 months ago #175773 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

I'd prefer to get K2 working. Is there anything more drastic I can do? For example delete certain K2 files and then reinstall K2 so that the old files are written-over or recreated?

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4 years 11 months ago #175776 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

Setup a new Joomla site with K2. Delete K2's database tables in the new site and import those (for K2) from the current site. Copy the static files as well (at least everything in /media/k2/).

Do your K2 settings and content display fine on this new site?

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nick
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4 years 11 months ago #175778 by nick

Replied by nick on topic 403 forbidden when trying to change k2 settings

Yes, new site with K2 and transfer of dbase looks OK, and saving K2 settings in admin works.
Only thing I could not do was recreate the media links (no images with articles) but for this exercise, all good.
So this means...? extension conflict?

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4 years 11 months ago #175784 by JoomlaWorks

Replied by JoomlaWorks on topic 403 forbidden when trying to change k2 settings

To see your K2 images, you also need to copy everything in /media/k2/ from the current site to the new (test) site.

As for the settings, it's most probably some other extension causing that issue or perhaps your Joomla installation is broken. The latter is easy to fix, simply use the Joomla Update component and choose to re-install Joomla.

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