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- Simple Image Gallery PRO
- SIGPRO Thumbnails don't show
Please note that official support for commercial extensions & templates is provided in the Subscriber Help Desk.
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Support requests should ONLY be directed there and require an active subscription plan.
This forum board is to be used for archive purposes and knowledge exchange ONLY.
SIGPRO Thumbnails don't show
- John Appleby
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13 years 2 months ago #43782
by John Appleby
SIGPRO Thumbnails don't show was created by John Appleby
Same problem as others: large image opens but thumbnails blank in Joomla 1.7.2. Changed the filenames to lowercase, installed new version 2.5.6, tried both cache permissions 755 and 777. My host is Rochen - www.rochenhost.com/
Any ideas?
One of my gallery pages is here:
www.bagofbones.org/funny-photos/albums/the-lying-down-game
Any ideas?
One of my gallery pages is here:
www.bagofbones.org/funny-photos/albums/the-lying-down-game
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- Katia
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13 years 2 months ago #43783
by Katia
JoomlaWorks Support Team
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Please search the forum before posting a new topic :)
Replied by Katia on topic Re: SIGPRO Thumbnails don't show
The link you have posted requires username and password...
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- John Appleby
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13 years 2 months ago - 13 years 2 months ago #43784
by John Appleby
Replied by John Appleby on topic Re: SIGPRO Thumbnails don't show
OK Try this gallery page:
www.bagofbones.org/funny-photos/albums/nikko
www.bagofbones.org/funny-photos/albums/nikko
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13 years 2 months ago #43785
by Katia
JoomlaWorks Support Team
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Please search the forum before posting a new topic :)
Replied by Katia on topic Re: SIGPRO Thumbnails don't show
Please pm me access to your super admin.
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- John Appleby
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13 years 2 months ago #43786
by John Appleby
Replied by John Appleby on topic Re: SIGPRO Thumbnails don't show
OK Done.
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- Katia
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13 years 2 months ago #43787
by Katia
JoomlaWorks Support Team
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Please search the forum before posting a new topic :)
Replied by Katia on topic Re: SIGPRO Thumbnails don't show
Your cache folder has wrong permissions...
Take a look here please:
www.bagofbones.org/cache/jw_sigpro/jwsigpro_cache_d564993df6_tldgaweb.jpg
Take a look here please:
www.bagofbones.org/cache/jw_sigpro/jwsigpro_cache_d564993df6_tldgaweb.jpg
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13 years 2 months ago #43788
by John Appleby
Replied by John Appleby on topic Re: SIGPRO Thumbnails don't show
Is this correct?
In CPanel, I opened the File manager, Cache folder, jw_sigpro folder - highlighted it and changed permissions both 755 and 777.
Then, same plus opened jw_sigpro folder, highlighted all the files inside that and changed permissions both 755 and 777
Still no thumbnails showing.
In CPanel, I opened the File manager, Cache folder, jw_sigpro folder - highlighted it and changed permissions both 755 and 777.
Then, same plus opened jw_sigpro folder, highlighted all the files inside that and changed permissions both 755 and 777
Still no thumbnails showing.
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13 years 2 months ago #43789
by Katia
JoomlaWorks Support Team
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Replied by Katia on topic Re: SIGPRO Thumbnails don't show
The permissions may be correct but the file owner may be wrong. For more please consult your hosting company.
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- John Appleby
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13 years 1 month ago #43790
by John Appleby
Replied by John Appleby on topic Re: SIGPRO Thumbnails don't show
I consulted my hosting company www.rochenhost.com/ and they said "As we run suphp there wouldn't be any issues with file ownership" What do we do now?
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13 years 1 month ago #43791
by JoomlaWorks
Fotis / JoomlaWorks Support Team
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Replied by JoomlaWorks on topic Re: SIGPRO Thumbnails don't show
OK, that's good to know. However, wrong owner permissions may still exist for various reasons. E.g. you migrate your site to this new host and the old file owner was maintained in some folders. What you should do, or ask your hosting company to do is:
a) connect to your site via ssh as your username (or possibly as root user)
b) navigate via ssh to your joomla site's folder
c) execute this in a shell prompt: $ chown yourusername:yourusername * -Rfv
This last command will correct all "owner" permissions in your joomla site.
If you have ssh access to your server, you may not be able to correct the permissions on your own. In that case, your hosting company needs to login as the server's "root" user and correct the owner permissions.
You can forward this directly to your hosting company "as is".
And sorry for the trouble but joomla would fail to function properly either way. So it's not just a fix for the plugin but for your entire Joomla site.
a) connect to your site via ssh as your username (or possibly as root user)
b) navigate via ssh to your joomla site's folder
c) execute this in a shell prompt: $ chown yourusername:yourusername * -Rfv
This last command will correct all "owner" permissions in your joomla site.
If you have ssh access to your server, you may not be able to correct the permissions on your own. In that case, your hosting company needs to login as the server's "root" user and correct the owner permissions.
You can forward this directly to your hosting company "as is".
And sorry for the trouble but joomla would fail to function properly either way. So it's not just a fix for the plugin but for your entire Joomla site.
Fotis / JoomlaWorks Support Team
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- Commercial Joomla Extensions & Templates
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- SIGPRO Thumbnails don't show