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Fatal error: Call to undefined function: imagecreatetruecolor... ???

  • Ryan Webb
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17 years 8 months ago - 17 years 8 months ago #1517 by Ryan Webb
I installed the mambot, set the settings, but whenever I add the gallery tag to a content item the content item fails to show and instead this error is displayed.

Fatal error: Call to undefined function: imagecreatetruecolor() in plugin_jw_sigpro/sigpro_engine.php on line 138

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17 years 8 months ago #1518 by JoomlaWorks
Can you please re-install the plugin?

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17 years 8 months ago #1519 by Ryan Webb
uninstalled and reinstalled 5 or 6 times.. its still doesn't work

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17 years 8 months ago #1520 by JoomlaWorks
Do you have SIG free installed as well?

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17 years 8 months ago #1521 by Ryan Webb
No I do not.. I just bought the pro one.. I never even tried the free one...

Do I need it?

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17 years 8 months ago #1522 by JoomlaWorks
No, you don't need it. Are you trying to install the plugin on a local testing server or a production server (online)?

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17 years 8 months ago #1523 by Ryan Webb
Could you please ask me all the questions you want to ask in one post???
It's been one week since I bought this plugin and still IT DOES NOT WORK.

It is not hard to ask these questions all at once, have you tried reinstalling, do you have SIG installed, is it on a test server?  I can answer these questions in 5 seconds, you can answer in 5 seconds, why should it take ONE week.

I am installing the mambot on a fully functional, 100% live website.  It is not a test server, I have tried reinstalling 10 times now, and I never had SIG installed.

Please find a way to fix this or refund my money!

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17 years 8 months ago - 17 years 8 months ago #1524 by JoomlaWorks
Does your hosting company have GD Library enabled in your account? Please ask them.

EDIT: The function "imagecreatetruecolor" works only with GD2 library. Ask your hosting company to either upgrade or enable it for your site.

We do not do refunds on electronically delivered software.

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17 years 8 months ago #1525 by Ryan Webb
My hosting company, hostmysite.com says I am already running GD 2

From my hosting company.

"GD (Version 2.0.15) is already properly running on your server there is no need to install it again."

Since you don't offer refunds can you please figure out what is wrong with my script? Otherwise I just completely wasted my money buying this script.

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17 years 8 months ago #1526 by JoomlaWorks
Contact us via email mentioning the email address you used with Paypal and provide super admin login details to see what's wrong internally.

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