Hi,

Last year I built a website. It's been running fine, at least to my knowledge. Yesterday my client informed me that there's an issue. The site is primarily for training and demonstrates Visual Cobol under several real-world situations. They were doing a demonstration for one of their clients when they were informed that some of the videos are not viewable when in full-screen mode, when viewed in Internet Explorer. Normally, the standard response is to use another browser. Unfortunately, their client is Federal Express and they run all of their terminals exclusively on the Microsoft platform. So changing browsers isn't really an option in this case.

The pages where the issue occurs are:
visualcoboldemo.microfocus.com/index.php/demos/visual-cobol-class-library
visualcoboldemo.microfocus.com/index.php/demos/data-express (second tab)

There is a page where the video behaves properly:
visualcoboldemo.microfocus.com/index.php/demos/eclipse-java-console

As you can see from these examples, the issue only exists when the video is located within a tab. The tabs are created using RokSprocket, drawing from articles in specific categories. As the site is planning an expansion soon, this is the way they would like it to continue to function moving forward.

I fired up a VM running Windows XP and IE8. The video works just fine in full screen mode. I'm sure when I built it I checked it in an earlier version of IE11 and it worked fine. So I'm assuming that it was one of the more recent updates that is causing this. Hopefully an update in the near future will resolve this, but until then I still need a work-around of some sort.

The JW AllVids short codes are contained in either a <p> or a <div>. I tried removing the HTML tag, but this didn't solve the problem. I also tried changing the z-index of those tags with an inline style, but that didn't work either.

Then I've been playing with the z-index of the following classes:
.avPlayerWrapper div
.avPlayerWrapper iframe
.avPlayerWrapper object
.avPlayerWrapper embed

Nothing seems to work. I'd try using the developer tools in IE11, but I'm not that familiar with their debug tool and fear the learning curve may be quite long.

So, I'm not sure what I should try next. Any ideas?

Here's the site info (the site is entirely up to date):
Joomla 3.2.3
Ganrty 4.1.24
Chapelco Template 1.3
RokSprocket 2.1.1
JW AllVids 4.5
Php built on Windows NT VC 6.1 build 7601 (Windows 7 Business Edition Service Pack 1) i586
Php Version 5.3.24
Web Server Microsoft-IIS/7.5
WebServer to PHP Interface cgi-fcgi

Anything that gets me pointed in the right direction is greatly appreciated.

Thanks,
Will

Hi. Just tested under IE8 on Windows 7 and everything works fine for me. Have you resolved the issue? What's the issue exactly? Is is visual or the video is not playing at all? Check the browser console for any javascript errors.