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Mp4 on iPhone

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pillaccio
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9 years 3 days ago #153466 by pillaccio

Mp4 on iPhone was created by pillaccio

Hi

I put an mp4 video in a homepage and I don't see it on iPhone with Safari and Firefox.

I try with all three template types (classic, framed and responsive) with no results...

Someone can help me please?

Thanks.
Simone

Joomla 3.5.1 - AllVideos 4.7.0 - iOS 9.3.1

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Krikor Boghossian
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9 years 2 days ago #153474 by Krikor Boghossian

Replied by Krikor Boghossian on topic Mp4 on iPhone

Hello,
It the actual file accessible through an iPhone?

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pillaccio
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9 years 2 days ago #153543 by pillaccio

Replied by pillaccio on topic Mp4 on iPhone

Hi Krikor

Unfortunately no. The video is black on iPhone and doesn't start. It's perfeclty visible on browser Mac like Safari, Firefox and other.

Thank you for your reply.

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Krikor Boghossian
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9 years 1 day ago #153557 by Krikor Boghossian

Replied by Krikor Boghossian on topic Mp4 on iPhone

This means that the video itself was not encoded properly.
You need to re-encode the video or upload it to a service like YouTube.

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pillaccio
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9 years 1 day ago - 9 years 1 day ago #153566 by pillaccio

Replied by pillaccio on topic Mp4 on iPhone

Ok. I try to re-encode the video, then I tell you for closing the post.

Thank you.

Last edit: 9 years 1 day ago by pillaccio.

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Krikor Boghossian
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9 years 1 day ago #153582 by Krikor Boghossian

Replied by Krikor Boghossian on topic Mp4 on iPhone

Let me know :)

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pillaccio
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8 years 11 months ago #153742 by pillaccio

Replied by pillaccio on topic Mp4 on iPhone

Hi

I've tried to re-encode the video but risult is the same. The video doesn't work on iPhone.

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Fred
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8 years 10 months ago #155110 by Fred

Replied by Fred on topic Mp4 on iPhone

I do have the same issue. mp4 Video is accessible by normal Browser Firefox or Safari on my Mac and viewable
But on my IOS devices the message "error loading media: file could not be played" always comes up
I've tried to re-encode it but no luck
Any Ideas?

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