Hi there,

On of my sites don't play videos anymore. Instead of playing videos, a link to install Microsoft Silverlight is displayed. I haven't changed those articles for ages and I am sure it worked once. It even worked on IPhone and IPad. I have no clue, since when the videos aren't displayed anymore. Probably since I upgraded to Joomla 3.7.2

Interesting thing is, that regardless whether I insert a correct path to the video file or just some rubbish, I always get the "Install Silverlight" message

I already tried out the latest "plugin/jw_allvideos/includes/elements/base.php" from GitHub, but to no avail.

Can anybody give me support?

Thank you very much in advance
Michael

Hello Michael,

Is it possible to have a link to the issue please?

Hello Krikor,

Unfortunately, I can't send you a link to the site because it's a company internal site and confidential, but I'll try to reproduce the faulty behavior on a public site and I'm going to send you that link.

Thank you very much for your support

Michael

Which type of video are you using?

Hello Krikor,

I am using WMV Videos. As I told you, that worked perfectly in the past. Meanwhile I could reproduce the behavior on a different site. Here is the link:
surfclub-rorschach.ch/index.php/links/11-maincontent/22-testvideo

I also wanted to mention, that I installed Silverlight but it still doesn't work.

If you need, I could grant you temporarily administrative rights to the backend.

Thank you very much for your support
Michael

Hello,

I am getting 403 - Der Administrator hat den Zugriff auf diese Website für Sie gesperrt

Hello Krikor,
Probably GeoBlocking. Which country are you from?

Greece :)

Hello Krikor,

Nice place to live :-)
Meanwhile, I removed Greece from GeoBlocking. Can you try it again?

Thank you so much
Michael

Great I can see the site now.
The plugin is working as expected, however wmv files are not support without a browser plugin. This is why you are getting prompted about this. This is not related to the plugin but to the video's format.

I would suggest using a more cross-browser compatible format like mp4/h264.

Hello Krilor,

Hmm, I still cannot understand, why it worked in the past even with the Google Browser on Iphone and Ipad. And - Silverlight IS installed on my computer and it still doesn't work.

Thanks again
Michael

This is related to the browsers. Chrome no longer supports Silverlight at all. FF might work but Chrome will not work in any devices.

Hello Krikor,
OK, I understand.
I already tried usinf MP4 format and zhis works. So I'm going to convert all the video into MP4.

Thank you very much for your appreciated support.
Best regards
Michael

You 're welcome Michael :)