I have just upgraded all videos to 4.8.0 and the audio player has disappeared and been replaced by “Error setting up player: Invalid license key”

And example of this is at
greenfordbaptist.london/bible-teaching-videos/2017/3409-do-not-be-afraid-deuteronomy-31-8-liz-robertson

It is an aac file with an .m4a extension and I am using this code
{m4a}2017/39 Do not be afraid - Deuteronomy 31v8 - Liz Robertson - 29-09-2017-AAC Audio{/m4a}

I tried it with the {aac} tag and that gave the same error message.

I tried it with the {mp4} tag but that only produces a large oblong black screen with no controls.

Any help would be much appreciated.

I too am having the exact same problem. I just recently upgraded the website to Joomla 3.8.1

www.friendsof2rivers.org/bonner/index.php?option=com_content&view=article&id=237&Itemid=831

Hello,

Is the key in fact valid?
Can you try resaving the extension's settings?

Hi and thanks for your reply.

Allvideos has never needed a licence key and I can't see where to enter on in the settings. Can you advise please?

Hi and thanks for your reply.

Allvideos has never needed a licence key and I can't see where to enter one in the settings. Can you advise please?

I too am using the free version. No license key needed.

Hi,

This is getting frustrating.

I have re-saved the settings but the audio payer still doesn't work. I am trying to play audio files hosted on the same website, not a remote server.

What are you talking about a licence key for? If one exists, please supply the licence key and tell me where to put it, because there is no place on the plugin's setting page for an audio licence key?

Respectfully,

Andy

Andy, in JWPlayer (not affiliated with that player) a licence key is only used when you want to remove the branding.
Other than that, you do not need a licence key nor one should be asked for.
In the extension's settings make sure that the "JW Player API Key (required when loading the player from your server)" setting is blank.

Thanks for you reply Krikor but it didn't help.

The audio player has worked perfectly over many years and only stopped working when I "upgraded" to 4.8.0. No settings were changed and I can confirm the two fields you mentioned are still blank.

If you go to gbcweb.tv/bible-teaching-videos/2017/3409-do-not-be-afraid-deuteronomy-31-8-liz-robertson do you see the same issue: "Error setting up player: Invalid license key"

Where can I get technical support please because I suspect there is a bug in this version, judging by other users with exactly the same issue.

Thank you,

Andy

I agree with Andy. I have used it for many years with no issues. It was working on the website. Until the recent upgrade. So I assume there is a bug.

Can you try getting a new API key from - support.jwplayer.com/customer/portal/articles/2339133

Krikor,

You have just asked me to get a **NEW** licence key ?!! Why? I keep telling you I never had an OLD licence key and the audio player has worked perfectly for many years.

****Please escalate this to your developers as this is clearly a bug.****

Dear developer,

Today, just to be safe I created and entered a licence key (for the first time ever) and it still didn't work.

I even tried reinstalling the earlier version 4.70 but my AUDIO player has stopped working in this version too, so I have returned to 4.80.

I had told Krikor previously that my audio files are on MY website. This means I am NOT using a video CDN and therefore DO NOT need a licence key. Or am I going mad?

I wish Krikor had actually read my notes and had understood them. Instead he seemed to give me random suggestions, which were not relevant.

I am so disappointed with the poor service but hope that now this case has been escalated that you will be able to give me (and the other users) a quick solution.

A generic is being used in case no key is specified, this is why I aksed you to try with a new key.

I don't understand why we need a key. I have never needed one before. And when I open the plugin, there is no place to put a key.

There is something wrong with JoomlaWorks 'AllVideos' Plugin v4.8.0 for Joomla 3.8.1.

I think your confusing All Videos with the JW player.

As I have already explained a generic key is being used.
github.com/joomlaworks/allvideos/blob/master/plugin/jw_allvideos.php#L118

This is the generic key. This key was there before the 2.8.0 update.
Now having established this, is it possible ti use the link I provided in order to try with a new personal key?

Please read my last post #165198 before just repeating the same thing over and over again.

Is there anybody there who understands good English as it seems you don't understand what I have written.

I WANT TO SPEAK TO SOMEBODY ELSE

I have posted the following to your Facebook page in case somebody else can help me.

I upgraded to AllVideos 4.8.0 and the audio player stopped working. Your support department keeps telling me to install a new API key to make the audio player work, even though I have never needed one in previous versions. I understand that API keys are only needed for remote CDN hosting of video files. I am not using a CDN for my audio files - they are hosted on the same website as the audio player. But just to make sure, I followed their instructions and installed an API key but it still didn't work so guess what happened next - your support department told me to install an API key!! Seriously, their support is the worst I have ever experience. Can anybody help please? I am desperate for a REAL solution (and please don't tell me to install and API key or I will go mad)

Promising news. I got this response back from the JoomlaWorks Facebook page:

"JoomlaWorks Maybe there was some misunderstanding. In any case, audio files don't need an API key as they are no longer powered by JW Player but by Clappr, a free and open source player."

I hope there will be a solution very soon.
I hope Customer Support offer to log into my website and fix the problem.

You are receiving free support for a FREE extension.
Harassing and insulting people on the forum will not get your issue fixed sooner.
I am under no circumstances obliged to continue to speak to you with this attitude.

I am having the same problem can you help me?

I am using JoomlaWorks 'AllVideos' Plugin v4.8.0. I have installed this on many websites over the years and I am afraid now there is a bug. I am also afraid that if I upgrade this plugin on other websites it's going to break on those too.

I upgraded to v4.8.0 and all the videos I have on the website work fine. The problem is with the audio player. I have one audio player and it shows the following error. "Error setting up player: Invalid license key"

www.friendsof2rivers.org/bonner/index.php?option=com_content&view=article&id=237&Itemid=831

So why do the videos work and not the audio?

The AllVideos plugin is a free extension, it doesn't require a license key. If it did, there is no where to enter it anyway.

It's seems you have a bug. You have two customers that are helping you by letting you know something is wrong.

For others reading, I would beware installing this plugin until the bug is fixed.

Thanks in advance :)