I have a video in images/stories/video and I have set my local video folder to this path. I have entered within Virtuemart product description

{mp4}ASummerWithoutBoys{/mp4}

I have confirmed that the video exists and works, by going directly to the URL of:

xds.website/tvclassics/images/stories/videos/ASummerWithoutBoys.mp4

You can see that NO video is displayed in the product detail page at:

xds.website/tvclassics/index.php/en/1970s-tv-films-on-dvd/1970-1979-tv-films-on-dvd/a-summer-without-boys-1973-detail

I have tried a number of different paths and filenames and nothing will work. I have only been able to play YouTube videos (so I know the plugin works) but I am not intersted in playing videos from there, I need them to play from my local website.

Any assistance much appreciated. Thanks.

Hello,

There are several JS issues which prevent the site and thus the extension to function properly -> jmp.sh/SWpNNoY
While to some extent the same issues are present with the default template the video is functioning xds.website/tvclassics/index.php/en/1970s-tv-films-on-dvd/1970-1979-tv-films-on-dvd/a-summer-without-boys-1973-detail?template=protostar

Hello Krikor,

I've to pick up this thread. Because I've the very same problem after the update to 4.8.
On my server the mp4 files are stored and have been played prior the update to 4.8.
You can see it on the site: www.familiental.com/de/familiental-entdecken/live/videos.html
The first three videos are m4v and working well, but video 4 (the one with the cow an biker in the thumbnail) will not start if you click on play. This is one of the mp4 files.
I checked the site for JS errors, but there are only 2 minor warnings.
I don't know how to get the videos working again.

Can you please help me with this?
With kind regards
René Glanzer

Hello Rene,
Which browser are you using?
The video is playing fine with Chrome jmp.sh/Qt3Adbg

Good Morning Krikor,

I'm using Firefox 57.0.4 (64-Bit) on a Windows 10 machine. But I also checked it with IE11 and Chrome Version 63.0.3239.132 (Offizieller Build) (64-Bit).
Only in Firefox the Player is not starting, other 2 browsers are OK.

Don't know what to do here?
With kind regards
René Glanzer

I'm also seeing this issue in Firefox v57.0.4, and also Internet Explorer, and Chrome.

Are you using any Firefox plugins?
Furthermore was this issue present in FF 56-?

The only plugins are 'Flash' and the OpenH264 Video Codec.

I reverted to AllVideos 4.7.x and all browsers now show the local video.

Hello,

the problem is our customer reported the error on his page. So I'm not able to tell whether the error also occured on previous FF versions.
My only plugins are: Imgur Image

But as additional info, the player only works (also in the other browsers) when I set the option "JW player location" to CDN. When i switch it to local, no video in no browser will show up: Imgur Image

Hello,

sorry to ask again. But do you have any clues what this might be?
Sincerely
René Glanzer

Hello,

I now installed the 4.8 Version and without any other changes all viedeos are working as exprected in all browsers.
So there have to be a problem in version 4.7.

But thanks anyway, as the 4.8 version solved my problem.
Sincerely,
René Glanzer

Um .. considering you originally said that the upgrade to v4.8 caused the issues, how did you reinstall 4.8? Did you first uninstall 4.7 ?? I'm currently on 4.7 as its working for me, whereas 4.8 did not.

If you indeed uninstalled 4.7, then installed 4.8 rather than an upgrade over 4.7, please let us know as that may be a clue as to why an upgrade is not working.

Thanks.

You can install whichever version you are planing to use 4.8.1, 4.8.0 or 4.7.0 on top of the existing version. There is no need to uninstall/ reinstall the extension.

That's good to know. However, I know that 4.7 is working, and 4.8 did not on the site I'm mainly concerned with, so I'm kinda leery about putting it back up, but you mentioned a 4.8.1, is that available for download? The only version I see available is 4.8.0.

Thanks

Good Morning,

the problem was solved by installing the new version V4.8. After this installation with no other change to the code all videos revert back to playing as expected. So there definitly was an error in the V4.7 version.

Thanks for the fix anyway.
Sincerely,
René Glanzer

Hello Rene,

It's nice to hear that the issue has been resolved.