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Formatting issue

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6 years 5 months ago #169853 by Hannah
Formatting issue was created by Hannah
The audio player on my website used to look and work wonderfully. Not the player shows up left justifed rather than centered. Also the player is not showing until the long black block is clicked on.

I'd appreciate your help to remedy this.

Thank you.
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6 years 5 months ago #169858 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
This looks like a CSS issue. Something changed in your template (upgrade?) or you added a module or plugin that enforced new rules, effectively breaking the player. I can only help you if you send me a URL to that page.

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6 years 5 months ago #169873 by Hannah
Replied by Hannah on topic Formatting issue
I have not updated the theme, or added any new modules or plugins. I did update to the latest version of Joomla.

The url is: processcoaching.com/coachescalls

Thanks for your help!

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6 years 5 months ago #169889 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
Disable CSS and JS compression please. It should either be a plugin or an option in your template. Then clean your site's cache and check again.

CSS & JS is currently broken in your site: jmp.sh/7MS5Llv

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6 years 5 months ago - 6 years 5 months ago #169897 by Hannah
Replied by Hannah on topic Formatting issue
In my template, there is 'Compression.' I had it set to 'minify+Data URIs + Gzip.' Changed that setting to 'none,' saved, then cleared the cache. It did not change the appearance of AllVideos.

Any other suggestions?
Last edit: 6 years 5 months ago by Hannah.

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6 years 5 months ago #169910 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
Is it still off so I can check?

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6 years 5 months ago #169922 by Hannah
Replied by Hannah on topic Formatting issue
Yes it is still off. Thank you for checking.

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6 years 5 months ago #169926 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
As suspected. A plugin's JS files are broken causing conflicts to every other piece of JS loaded, including AllVideos' audio player. See this: jmp.sh/fSo088i

It appears to be the Ampz plugin. Disable it and try again please.

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6 years 5 months ago #169927 by Hannah
Replied by Hannah on topic Formatting issue
I disabled Ampz Social Sharing, cleared cache, and the issue is still there. I've left it disabled if you want to check again.

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6 years 5 months ago #169929 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
Found the issue. Your template (from YooTheme) loads the mediaelement.js media player library (in WidgetKit - file /cache/widgetkit/widgetkit-bfff3fe1.js) and that extra player is overwriting the output of AllVideos. The JS code is baked in so I don't know if it's possible to just disable mediaelement.js there. Ask them first and get back to me.

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6 years 5 months ago #169931 by Hannah
Replied by Hannah on topic Formatting issue
I believe I've disabled the widgetkit loading of JS. The enable choice in the plugin reads "If disabled the media player JavaScript will not be loaded."

I've attached a screenshot.

However this has not fixed the issue.
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6 years 5 months ago #169939 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
Give more height to the audio player. Some template-specific CSS is causing issues here.

If you call the component only processcoaching.com/coachescalls?tmpl=component you'll see the play button (albeit vertically mis-aligned).

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6 years 5 months ago #169967 by Hannah
Replied by Hannah on topic Formatting issue
Thanks for your help. I'll keep looking for what the issue is, as I'd love to have it fixed.

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6 years 5 months ago #169982 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
You're welcome.

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6 years 5 months ago #170259 by Mary Layman
Replied by Mary Layman on topic Formatting issue
Hi there, I have had the same issues lately. I'm on Joomla 3.9 and PHP version 7.1

What I did to fix the formatting issue (in case it helps others):
1) In the plugin settings, I set the audio width to 100% and the height to 60 on a responsive theme.
2) Then, I added the following code to my template as an override:
svg.poster-icon {transform: scale(2,2); color: #ccc;}
.avDownloadLink {margin-top: 50px; }

Note: even in Beez3 template, the play button was very small.
I also used the following css as a backup, in case the transition:scale did not work above:
svg.poster-icon:before {font-family:'FontAwesome'; content:"\f054"; font-size: 2.0em; color: #666; display:block; width: 40px; height: 40px; background-color: #fff;}


Now, my only remaining issue is keeping the controls visible. They want to go off-canvas (out of black box) as soon as the audio starts playing. You can change the height of the box and it still goes off-canvas. I have confirmed that no other javascript players are running and there are no .js errors on the page. I wonder what bootstrap version you are using, if any? The old site is on 3.0. I really don't want to upgrade bootstrap until Joomla 4 is ready.

Here's a link to one of my pages: www.ginnywalker.com/freedom-from-overwhelm-download

Thanks in advance for any ideas!
Mary

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6 years 5 months ago #170264 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
I wouldn't recommend using a responsive audio player. Just set a fixed size (e.g. 300px width & 200px height) and you'll have no issue with the controls "fitting" in.

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6 years 5 months ago #170266 by Mary Layman
Replied by Mary Layman on topic Formatting issue
What a fast reponse! Wow!

I understand. I tried using a set width of 300 but the black background floated left while the svg was centered on the screen. It just didn't work, even in Beez3. No matter what setting of width, the controls disappeared while playing. Same is true for all themes (dropdown in the plugin itself).

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6 years 5 months ago #170267 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
It could have been a CSS conflict, provided you had removed your edits/overrides. Did you try "vanilla" AllVideos?

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6 years 5 months ago #170276 by Mary Layman
Replied by Mary Layman on topic Formatting issue
I have not heard of a "Vanilla' version. Is that a download or just modifying the plugin to not use the css?

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6 years 5 months ago #170287 by JoomlaWorks
Replied by JoomlaWorks on topic Formatting issue
I meant AllVideos with no CSS changes enforced from your template :)

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