Καλησπέρα σας και συγχαρητήρια για την καλή δουλειά.

Ενώ στο server μου το theme NOKKORI παίζει κανονικά, μόλις το ανέβασα στο server του πελάτη μου (PCCW Hong Kong) παρατήρησα αρχικά, ότι οι εικόνες στο slideshow είναι αυτές που είχε το quick-start version.

Δοκίμασα να κάνω διαγραφή εικόνας από το admin panel του συγκεκριμένου Κ2 item και έλαβα το εξής μήνυμα:

Failed deleting ea457adccaa9e569cff05de9b4f3b04d_XS.jpg
Failed deleting ea457adccaa9e569cff05de9b4f3b04d_S.jpg
Failed deleting ea457adccaa9e569cff05de9b4f3b04d_M.jpg
Failed deleting ea457adccaa9e569cff05de9b4f3b04d_L.jpg
Failed deleting ea457adccaa9e569cff05de9b4f3b04d_XL.jpg
Failed deleting ea457adccaa9e569cff05de9b4f3b04d_Generic.jpg

Χρειάζομαι τα φώτα σας πως να το διορθώσω.

Να'στε καλά!
Θάνος.

Hello,

First of all, I think it would be best to post your topic in English so other users to be able to read it in case they face the same issue.

The error you are getting is that the image doesn't exist in the media folder in order to delete it so there must be something wrong with the package you have uploaded in your client's server.
Please tell me did you install the package in your client's server via akeeba backup or a different method? Did you install your package or the default? Do you see all other modifications you have made in your server also in that one of your client's?

Hello and thanks.

First i install it on my server, made the modifications, download the files, download the database and upload to my client's servers, files through ftp, database through phpmyadmin.

I see all other modifications plus new header BG pictures on modified menu items but i see the nokkori's logo instead my client's logo and the pictures on frontpage slideshow which i can't delete them.

I think is easier to again write new k2 items instead of modifying existing ones. What do you think?

Best!
Thanos.

Try to clean up the cache folder along with the tmp folder of the client's site through Admin Tools. Maybe it will help.
What you also need to check is the site's paths. Make sure that are all set up properly.

If you need further assistance on this provide me with access to your client's backend to take a look.

No. Unfortunately, nothing worked. I cleaned up cache and try to modify an existing K2 item which i never modified before. Same result: I received same error message when tried delete the picture. Also, i tried to create a couple of new items. Seems ok in admin but when i go to front end to see them, the pictures does not appear.

Please advice.

Thanks.

Thanos wrote: No. Unfortunately, nothing worked. I cleaned up cache and try to modify an existing K2 item which i never modified before. Same result: I received same error message when tried delete the picture. Also, i tried to create a couple of new items. Seems ok in admin but when i go to front end to see them, the pictures does not appear.

Please advice.

Thanks.

Sorry. On the admin i have also problem: It saves the item but doesn't not take the image.

Make sure that the server has GD Library installed and that the specs are similar to the ones you had in your localhost.

Yiota Ziaggou wrote: Make sure that the server has GD Library installed and that the specs are similar to the ones you had in your localhost.

Hi there, GD Library was not installed but several days ago they told me they instal it on my client's server.

Please advice what kind of specs need to check if they are similar or not?

Thank you.

Thanos wrote:

Yiota Ziaggou wrote: Make sure that the server has GD Library installed and that the specs are similar to the ones you had in your localhost.

Hi there, GD Library was not installed but several days ago they told me they instal it on my client's server.

Please advice what kind of specs need to check if they are similar or not?

Thank you.

Also please bear in mind, that this problem appears ONLY IN K2 items! In Joomla articles i add and remove pictures with no problem!

Hello Thanos,

Since Joomla! does not support image resizing so it is normal that this happens when GD library is needed.

These are the minimum requirements for Joomla! www.joomla.org/technical-requirements.html

Hi Krikor,

GD library is installed and this issue is only in K2. In Joomla articles i can work without problems. Kindly advice.

Thank you.

This is a server related issue, not a template issue.

You have to make sure your server setup meets the requirements for Joomla! to run smoothly.
You need to enable error reporting to see what errors you are gettings.
You can enable error reporting from your site's global configuration (server tab).

Finally since this is a server related issue you should ask your hosting provider to take a look at the error log and the issues you are facing.

Just in case, this is an old post but it is really helpfull

forum.joomlaworks.net/forum-updates-other-resources/recommended-hosting-companies-(in-case-you're-frustrated-with-your-current-one!)/

Hi there,

I set-up configuration.php permission to 755, but still unable to activate the error reporting. Kindly advice.

Krikor Boghossian wrote: Hello Thanos,

Since Joomla! does not support image resizing so it is normal that this happens when GD library is needed.

These are the minimum requirements for Joomla! www.joomla.org/technical-requirements.html

Dear Krikor,

I appreciate your effort to advice me how to overtake this issue. I just check the requirements and found out that the php and mysql version on my client's server is higher than minimum requirements.

Here's all info:

Kindly advice.

Since this is a server issue not a K2 or a template one, you should refer this issue to your hosting provider.

A sysadmin should troubleshoot this issue. It could related to wrong permissions, wrong owner/group, missing modules.