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Quickstart setup failes

  • Lianne Lambregts
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10 years 7 months ago #138357 by Lianne Lambregts
Quickstart setup failes was created by Lianne Lambregts
Hi

I receive this message after both manual and standard installation (via installation/index.php and with kickstart.php of Akeeba) attempts:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Is there something wrong with the file? Perhaps...

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  • Krikor Boghossian
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10 years 7 months ago #138358 by Krikor Boghossian
Replied by Krikor Boghossian on topic Quickstart setup failes
Hello Lianne,

Which Joomla! version did you use?

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  • Lianne Lambregts
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10 years 7 months ago #138359 by Lianne Lambregts
Replied by Lianne Lambregts on topic Quickstart setup failes
joomla 3, server PHP 5.3

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  • Krikor Boghossian
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10 years 7 months ago #138360 by Krikor Boghossian
Replied by Krikor Boghossian on topic Quickstart setup failes
I assume 5.3.1 + which Joomla requires.
When does this error occur? After the installation or the installation fails entirely?

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  • Lianne Lambregts
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10 years 7 months ago #138361 by Lianne Lambregts

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  • Krikor Boghossian
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10 years 7 months ago #138362 by Krikor Boghossian
Replied by Krikor Boghossian on topic Quickstart setup failes
I dl 'ed it and installed it without any issues.
Make sure you did not download a corrupt file. You can try reuploading the quickstart package,

FInally can you see the Fatal error in your error_log file?

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  • Lianne Lambregts
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10 years 7 months ago - 10 years 7 months ago #138363 by Lianne Lambregts
Replied by Lianne Lambregts on topic Quickstart setup failes
You mean error.php into map log?
#
#<?php die('Forbidden.'); ?>
#Date: 2013-07-11 13:45:38 UTC
#Software: Joomla Platform 11.4.0 Stable [ Brian Kernighan ] 03-Jan-2012 00:00 GMT

#Fields: date time priority clientip category message
2013-07-11 13:45:38 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-11 15:31:45 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-12 13:40:25 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-15 12:18:52 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-16 11:41:31 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-17 12:25:54 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-18 15:43:58 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-19 11:06:03 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-19 16:05:49 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-19 16:39:08 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-24 16:07:29 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-26 15:04:36 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-07-29 15:07:31 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-08-02 11:09:52 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-08-04 12:18:48 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-08-04 12:18:52 INFO ::1 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-08-04 15:41:41 INFO ::1 Joomla FAILURE: Empty password not allowed
2013-08-05 11:13:31 INFO 62.38.248.168 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-08-06 12:23:31 INFO 62.38.248.168 Joomla FAILURE: Username and password do not match or you do not have an account yet.
2013-08-07T16:23:01+00:00 INFO joomlafailure Username and password do not match or you do not have an account yet.


(is this a code-block?) No: sorry, I didn't understand your editor.

Would you try it on my server? Can I trust you in private my credentials?

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  • Krikor Boghossian
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10 years 7 months ago #138364 by Krikor Boghossian
Replied by Krikor Boghossian on topic Quickstart setup failes
Of course, but do NOT post them here.

You can use our contact form.
nuevvo.com/contact

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10 years 7 months ago #138365 by Krikor Boghossian
Replied by Krikor Boghossian on topic Quickstart setup failes
This is a server(host) related issue.

All files have the wrong permissions 777.
It should be 644 for files and 755 for folder.

For security reasons your host has disabled the execution of these files.

You can use your FTP client to change the permissions of the files/folders and then use Admin Tools (already installed) to batch correct them, or ask your hosting provider to do this.

PS. I changed /installation/index back to 777 to avoid any unpleasant surprises.

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