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504 error on k2 item

  • Viviana Canu
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10 years 7 months ago #138456 by Viviana Canu
504 error on k2 item was created by Viviana Canu
Hi,
I installed the template on a demo server. All is working fine, except k2 items. When I try to see a k2 article, I get a 504 gateway timeout error. What can I do?
Thanks in advance,

Viviana

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  • Krikor Boghossian
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10 years 7 months ago #138457 by Krikor Boghossian
Replied by Krikor Boghossian on topic 504 error on k2 item
Hello Viviana,

Most of the time, this means that the other server is down or not working properly.

Make sure you have updated all the extensions to the latest version eg: K2 to v 2.6.8 or 2.6.9 DEV for Joomla! 3.2.3 and you have updated Joomla! as well.

Extensions that may need updating are also Admin Tools and Akeeba Backup.

If the issue persists go to Site -> Global Configuration -> Server and turn on error reporting, it could be an error due a server limitation or misconfiguration.

JoomlaWorks Support Team
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  • Viviana Canu
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10 years 7 months ago #138458 by Viviana Canu
Replied by Viviana Canu on topic 504 error on k2 item
Probably It's a server issue, but my provider doesn't know what to do. I tried to link to a k2 item without images, and I can see the page without server errors. If I try to go to a k2 item with image, the server gives a 504 error.
I controlled the k2 item template and I saw that images are loaded using GD libraries. In the php configuration GD libraries are ok.
Joomla articles can be seen without any problem. What can I do?

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10 years 7 months ago #138459 by Krikor Boghossian
Replied by Krikor Boghossian on topic 504 error on k2 item
This is a matter of your server setup missing a required module(s). Your hosting provider should open the error_log file.
This file will guide him to the actual error and help him correct your server setup.

JoomlaWorks Support Team
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