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unable to upload or choose images from the server

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12 years 11 months ago #45069 by heartoftibet
Hello,

I am unable to upload or choose images from the server.
Each time I try to do it a loading icon appears and nothing happens.
If I click on Save or Save and Close it says "Slide Saved" but the image is not changing.
I am using Joomla 1.7.3 and FPSS 3.0.5
I did check my permisions and everything is 755 or 777.
Looking at the infomation tab on the FPSS component everything is "installed" and "Writable"
Any suggestions?

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12 years 11 months ago #45070 by Katia
Contact your hosting company and ask them to fix your permissions please.

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12 years 11 months ago #45071 by heartoftibet
Katia can you please be a bit more specific
Because I dont have any problems to upload images in to an normal article but I do with the FPSS

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12 years 11 months ago #45072 by Katia
Permissions sometimes looks ok but there are not...
Which FPSS version do you use?
Which php version do you have in your site?

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12 years 11 months ago #45073 by heartoftibet
Web server Apache
PHP version 5.2.17
MySQL version 5.0.68
GD Image library bundled (2.0.34 compatible)

media/com_fpss Writable
cache Writable

Frontpage Slideshow v3.0.5 | Copyright © 2006-2011 JoomlaWorks Ltd.

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12 years 11 months ago #45074 by Katia
Pm me access to your super admin please.

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12 years 10 months ago #45075 by heartoftibet
Still with the same problem...
I'm quite disappointed specially after that I paid for something which is not working.

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12 years 10 months ago #45076 by heartoftibet
this is something I found not sure if has something to do with my problem or not but when I go to "Extension manager -> Manage" then select the FPSS component and modules and click refresh cache I get this:

        Failed loading XML file
        /var/www/vhosts/marcopoloexpediciones.es/httpdocs/administrator/components/com_fpss/fpss.xml
        XML: failed to load external entity "/var/www/vhosts/marcopoloexpediciones.es/httpdocs/administrator/components/com_fpss/fpss.xml"
        Failed loading XML file
        /var/www/vhosts/marcopoloexpediciones.es/httpdocs/administrator/components/com_fpss/fpss.xml
        XML: failed to load external entity "/var/www/vhosts/marcopoloexpediciones.es/httpdocs/administrator/components/com_fpss/fpss.xml"
        XML: failed to load external entity "/var/www/vhosts/marcopoloexpediciones.es/httpdocs/administrator/components/com_fpss/fpss.xml"

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12 years 10 months ago #45077 by Katia
Please upgrade your PHP to 5.3 version or greater than that please.

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12 years 10 months ago #45078 by heartoftibet
Maybe is not bad idea to put that on your minimum requirements page.
Because as you may imagine most of the people are using hosting companies and upgrading their PHP is something which they and only they can decide to do it.
Me as a single user on their server asking them to upgrade to 5.3 ...

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