Dear Members,i try to install K2 component on our site, after the installation don't have any error messages, but when i try to see the K2 information page - server redirect me to blank page, same when i try to upload a image. System information:FreeBSD 7.2-RELEASEPHP ver. 5.2.9Joomla! 1.5.14 StableApache/2.2.11MySQL 5.0.81Thank you very much for your suggestions.With regards,G.M.

Turn your error reporting to highest and see if you can get an error

I set the maximum level of error reporting but again the pages are blank.

Try another browzer first, but if you cannot get an error you cannot know what to fix
If this is a new site, try uninstall and reinstall k2 with its extensions
If this is an old site, have you added an extension or plugin lately...if so disable them and test

I'm having the exact same problem with a blank page appearing when trying to upload images. This is not a new site. Can you tell me where error reporting is controlled. I can't find it. I have also tried another browser and am having the same problem.

Thanks,
Andy

Joomla - Global Settings - Server Tab - Error Reporting to highest
Also try switching templates...

OK, I tried this but it didn't make any difference. I turned error reporting to max, changed templates and still was not able to upload the image. I still get the blank page after trying to save the changes after adding a photo and when I go back in it isn't there. Another thing that is interesting. When I go to browse the server to look for an image, it will only allow me to actually go into the images/stories directory. It won't let me go into any other directories.

William White said:Joomla - Global Settings - Server Tab - Error Reporting to highest Also try switching templates...

Common causes of white screens are errors and getting the things below correct to start with can help reduce them.
Since you cannot load the information page , if switching templates does not show you your information page i would backup and reinstall k2 first, joomla if necessary.

Check these things, all of which may not be causing a problem, but are general k2 settings.
Go to Components - K2 and click the Information link
Gd Image Library - should have something in it
Multibite String - should be enabled
upload limit - can affect images and other things from uploading

If all this is well,
Check the permissions on the Media folder and its subfolders, especially /media/k2 and its subfolders
Also check the permissions on the httpdocs/cache folder
Try setting these permissions to 755 first, then 777 if nothing else works (Not a Good Idea to leave them like this)

OK, here's what I see.

GD image library - bundled (2.0.34 compatible)
(when I go to get images, they seem to live in images/stories still and I can't get any higher up in the directory structure above images. I click on it and it won't go up a level.)
Multi-bite string is enabled.
Max File Upload is at

I couldn't find the httpsdocs/cache, can you tell me where that lives?

Tried changing the permissions on the remote directory and that didn't help either.

If this helps at all I just did an update on Joomla yesterday from 1.5.9 to 1.5.20. If I had to reinstall this all I'm not sure where I would even start.

Thank you for your help, William!

Andy


William White said:Common causes of white screens are errors and getting the things below correct to start with can help reduce them. Since you cannot load the information page , if switching templates does not show you your information page i would backup and reinstall k2 first, joomla if necessary.
Check these things, all of which may not be causing a problem, but are general k2 settings.
Go to Components - K2 and click the Information link
Gd Image Library - should have something in it
Multibite String - should be enabled
upload limit - can affect images and other things from uploading

If all this is well,
Check the permissions on the Media folder and its subfolders, especially /media/k2 and its subfolders
Also check the permissions on the httpdocs/cache folder
Try setting these permissions to 755 first, then 777 if nothing else works (Not a Good Idea to leave them like this)

Did you reinstall k2 as well?

I did not reinstall K2. If I just reinstall it, will I lose my content? Is there special way I have to do that?

You shouldnt loose your date, BUT, always back up first!
Get this
www.akeebabackup.com/akeeba-backup-core-for-joomla.html

Andrew McGibbon said:I did not reinstall K2. If I just reinstall it, will I lose my content? Is there special way I have to do that?

I had read one of your posts on here somewhere that said you should uninstall any k2 extensions first? Is there anything I need to do or just reinstall over the old installation? (Backed up with Akeeba already, thanks!)

Thanks for your guidance.

Andy

Sorry for the delayed post, i try 3 different browsers (IE8,Firefox,Opera) and all ruturn no errors. I ask our provider for support they update their php version and the information page work fine, but the problem with the item image upload page stay, now just don't return blank page - just don't upload image. The intersting is that the image upload for categories work fine jut for the items don't work. I check the directory permissions and tree but they are ok.
Thanks for your guidance.
With regards,
G.M.

Florin said:
hello.

Check this solution :

in the file: administrator/components/com_k2/lib/class.upload.php search :

               $this->mime_file                = true;     // MIME detection with UNIX file() command

and change to

               $this->mime_file                = false;     // MIME detection with UNIX file() command

Thank you for your answer, problem been simple -> folder permissions to item image directory.

Did this solution work for you?
I modified the files also but still blank screen

See the modifications in the attachments