for THE love of god.

Firstly, Joomlart.com have just released an updated version of their template, WITH A CHANGELOG!!!!! no important files were overwritten (i didn't have to alter stupid files over and over again) But then they have a consultation process, they get it right, they help their customers, they also ask their customers if there are any faults, and if they are, instead of them saying "nope, its not a bug," or completely ignoring their customers, they say "thanks for pointing that out, its a problem for you, therefore its a problem for us, we'll fix it"

Take a look at how many forum posts you have on this site alone with users having problems with your component, your arrogance and ignorance is obviously solving them.

The only people who should be embarrased are yourselves. How many different ways do I need to put it? Am I talking a different language? IT IS NOT ME WHO IS HAVING A PROBLEM I KNOW THE SOLUTION, IT IS FUTURE CUSTOMERS WHO WILL BE PUT OFF BY THIS PROBLEM. Is that clear enough for you? NOT ME, FUTURE CUSTOMERS. (as in NOT me)

Jesus H christ.

Here's what I'm going to do, leave this thread for anybody actually looking for help with this ridiculous problem and instead of having to listen and put up with this. Seriously, tho, your now saying if id have asked a different question i might have got help? how utterly pathetic is that.

Anybody wishing help or support for this problem PM me, ill try and help,

I'M going to save this thread and publish it as a guide how not to help, plus In ten years ill still not believe this ever took place. I should be embarrassed?????, yes for trying to help, for trying to find a solution, whereas the correct method is clearly be as arrogant and unhelpful as I can be. FYI people who have thanked me , I'm glad Ive helped you,

Good day to you all
A-astonishing

By far the most unhelpful people i've ever met


Svein Wisnaes said:Jasper, Christian -
I think you have gone far enough in bashing someone that is actually telling you what to do.

First of all - as you are selling websites to a customer YOU are responsible for knowing all the tools you are using. And I have offered to help you getting to know the things that you need to know.

You hold the help you got from JoomlaWorks up as an example on how it should be done. What do you think will happen when there is a new version of the template? You know that templates has to be updated from time to time because of security issues? What do you think will happen when the customer updates his template?

What we all have told you is that what you need to do is use a template override. We have concluded that nothing in this thread is a bug. The size of the editor window is as big as it should be. The fact that you want it smaller is a totally legitimate thing. But I, on the other hand, want it bigger. So we both have to make adjustments. The difference is that my adjustments will survive an upgrade...

Joomla itself is built in a way that you should use template overrides to change things. This is NOT unique for K2, but it sounds like this is something totally new for you. K2 is much closer to a "finished" solution than many of the other tools around. If you have ever looked at SOBI2, you would find the learning curve is MUCH steeper. Don't bash the one giving you something free that YOU can earn money from!

If you instead ask "Where can I find out something more about template overrides?" there are several resources. I have already told you that I am willing to help, and I will do so. You are a website builder. You get paid to do a job. Part of that job is customizing the tools you have at hand and learning how to use them the best way.

Can we please move on and get to the learning part? To be honest - I think you will understand a lot better if we just get started. And I think in a while, when you understand that you could have solved this quite easily, you will be quite embarrassed at some of the things you have written here... ;-)

So I suggest that the commenting stops here and that we get on with learning how to use the overrides. Send me a PM (both of you) so we can decide how to get going.

svein,

who are you? If you don't have something to provide besides asking people for their logins don't say anything. your help isn't needed.

We and I think Jasper feels the same way... If you come into a thread and start lecturing someone and telling someone for example... DON"T HACK THE CORE FILE... and NOT PROVIDE THE "INSTEAD FOLLOW THESE INSTRUCTIONS AND DO THIS" that is a smart arse answer being of NO HELP.

the reason why I hand't, until your last post, put you in that category is because you were trying to see what was going on.

I don't care who it is... K2 himself, god himself, or whoever... if something isn't working right or something needs help/assistance with I am going to post/say it.

STOP BEING SENSITIVE PEOPLE... LMAO.

K2 isn't perfect if it was the version would be an OMEGA symbol as you couldn't possibly upgrade it anymore... We both know there is NO SOFTWARE THAT IS OMEGA... or god help us we will have the machines using us as batteries.

So, while it is v2.4 or v 20.5.2.3435 it can still be improved on and thus they should still take feedback.

I will say this for the last freaking time.

My upsetness came from the "dont do that" and know possible follow up documentation and or instructions with how to do it.

See, just like you SVein when you were writing and you say 30 post's later,,, OHHHHHHHHHH you were using the front end... psshhhh I don't use the front end...<<<<<< see right ther right there that is the problem with saying "DON"T DO THAT. (PERIOD)...

The person responding doesn't know if that DONT DO THAT is a bug or design flaw and NEEDS TO BE DONE...

see the point.

William I will give credit where credit is due. That last post you made was actually informative. THANK YOU.

i am not a jerk and I am not bashing anyone.

get real and get some leather for that skin. Tough UP...

oh while I am at it GO STEELERSSS GO ...

Svein Wisnaes said:Jasper, Christian -I think you have gone far enough in bashing someone that is actually telling you what to do.First of all - as you are selling websites to a customer YOU are responsible for knowing all the tools you are using. And I have offered to help you getting to know the things that you need to know.You hold the help you got from JoomlaWorks up as an example on how it should be done. What do you think will happen when there is a new version of the template? You know that templates has to be updated from time to time because of security issues? What do you think will happen when the customer updates his template?What we all have told you is that what you need to do is use a template override. We have concluded that nothing in this thread is a bug. The size of the editor window is as big as it should be. The fact that you want it smaller is a totally legitimate thing. But I, on the other hand, want it bigger. So we both have to make adjustments. The difference is that my adjustments will survive an upgrade...Joomla itself is built in a way that you should use template overrides to change things. This is NOT unique for K2, but it sounds like this is something totally new for you. K2 is much closer to a "finished" solution than many of the other tools around. If you have ever looked at SOBI2, you would find the learning curve is MUCH steeper. Don't bash the one giving you something free that YOU can earn money from!If you instead ask "Where can I find out something more about template overrides?" there are several resources. I have already told you that I am willing to help, and I will do so. You are a website builder. You get paid to do a job. Part of that job is customizing the tools you have at hand and learning how to use them the best way.Can we please move on and get to the learning part? To be honest - I think you will understand a lot better if we just get started. And I think in a while, when you understand that you could have solved this quite easily, you will be quite embarrassed at some of the things you have written here... ;-)So I suggest that the commenting stops here and that we get on with learning how to use the overrides. Send me a PM (both of you) so we can decide how to get going.

Who am I? I am just a user. Nothing more.

Jasper - check my profile, do a wider search on the net. I am not affiliated with JoomlaWorks in any way. I have offered to help. I have not demanded any login. I have asked you guys to contact me so that we can figure out how to best go about helping you. That does not need to include usernames and passwords. I am totally capable of guiding you to get the effect you need. But to get there, we need to communicate, not shout...

And Christian - you actually posted username and password here for everyone to see...

I am volunteering my time here to help you guys so you can move on and learn something. And the thank you I get is badmouthing from you... Yes, you should feel ashamed.

To anyone reading this - this is not the way of asking for help. This is pushing all the help as far away as possible.

And for anyone reading this thread just at the end - the whole problem in a nutshell:

When you use front-end editing in K2, you get the article editor in a modal. This window have a certain size, and depending on your monitor size it might fit or not.

You can, as with everything else, change this size by modifying settings in the template part, and K2 follows what is the standard in Joomla: To not loose your edits during an upgrade, you apply edits to a template override. This is common practice, but takes a little bit of time to learn.

When someone tell you that the solution is to use a template override and never change core code, this is as straight as it can be. As this is a community forum that is searchable, it is expected that you are able to start searching based on this answer. And if you are not able to find anything, then come back and ask for specifications and help.

The two people that complain in this thread has been offered help to get through the learning process, but has instead decided to bash everyone in sight, even those that actually offer to help. They openly admit that they are making websites for customers, earning money off something they get for free. And that is great. But in a community forum, it is an absolute no-no to start bashing the developers and the people trying to help. This is something that hurts projects like this big time.

They already found out what to change to get the effect you wanted. They were just doing it at the wrong place.

My offer to help stands, but I must admit, I am not feeling too well with the hostility I have seen here. And that has nothing to do with being sensitive. Far from it. It is about treating the people around you with respect.

This is my last post in this thread. And none of us can decide if we want to leave this thread up or not. Only the forum admin can do that :-) But I really wish it is left here so everyone can know what has been offered.

There are two things people will take away from this thread;

1) its nice to see somebody bothering to take the time to help everybody for nothing,

2) no wonder the poor lad got so frustrated, have you actually read the responses hes had?

I have time and time again posted the problem, all you people do is ignore the problem, and spend all your time telling me what i shouldn't do. Then when I've gotten so frustrated with your attitudes, you lecture me on how i should address people. Although you do write nice speeches, you STILL, have not solved the problem this thread was created for, nor do i note, have any intentions to do so

So far, you have told me how much you want to help me with template overrides.No matter how many ways I tell you that is not the problem you keep offering it as the solution. Not once have I ever asked you for help on template overrides. I am safe in the knowledge I have helped at least two people, which is more than you have done on here.

For whatever reason (attitude being the key) K2 and all involved do not like being told they have a problem. Whilst you suggest help is being pushed away, help is not needed when it is not asked for (as i have quite clearly explained several times) Further more you have continually made assumptions about me; 1) that i am making money on something which is free. I will not be making any money from k2, but thank you for deciding that for me. 2) I am a paid web designer. This is a hobby for me, I do not work as a web designer. I have already since asking people fro comments to send to k2, have had several (37 so far) people asking me if you people are actually all for real, thanking me for fighting on past the blind ignorance,and confirming they are at their wits end with this problem. We must all be wrong.

Congratulations to all at k2, and their associates for wasting 7 pages of a Forum without helping anybody with the problem that was asked for help on.




Svein Wisnaes said:Who am I? I am just a user. Nothing more.
Jasper - check my profile, do a wider search on the net. I am not affiliated with JoomlaWorks in any way. I have offered to help. I have not demanded any login. I have asked you guys to contact me so that we can figure out how to best go about helping you. That does not need to include usernames and passwords. I am totally capable of guiding you to get the effect you need. But to get there, we need to communicate, not shout...

And Christian - you actually posted username and password here for everyone to see...

I am volunteering my time here to help you guys so you can move on and learn something. And the thank you I get is badmouthing from you... Yes, you should feel ashamed.

To anyone reading this - this is not the way of asking for help. This is pushing all the help as far away as possible.

And for anyone reading this thread just at the end - the whole problem in a nutshell:

When you use front-end editing in K2, you get the article editor in a modal. This window have a certain size, and depending on your monitor size it might fit or not.

You can, as with everything else, change this size by modifying settings in the template part, and K2 follows what is the standard in Joomla: To not loose your edits during an upgrade, you apply edits to a template override. This is common practice, but takes a little bit of time to learn.

When someone tell you that the solution is to use a template override and never change core code, this is as straight as it can be. As this is a community forum that is searchable, it is expected that you are able to start searching based on this answer. And if you are not able to find anything, then come back and ask for specifications and help.

The two people that complain in this thread has been offered help to get through the learning process, but has instead decided to bash everyone in sight, even those that actually offer to help. They openly admit that they are making websites for customers, earning money off something they get for free. And that is great. But in a community forum, it is an absolute no-no to start bashing the developers and the people trying to help. This is something that hurts projects like this big time.

They already found out what to change to get the effect you wanted. They were just doing it at the wrong place.

My offer to help stands, but I must admit, I am not feeling too well with the hostility I have seen here. And that has nothing to do with being sensitive. Far from it. It is about treating the people around you with respect.

This is my last post in this thread. And none of us can decide if we want to leave this thread up or not. Only the forum admin can do that :-) But I really wish it is left here so everyone can know what has been offered.

holly molly what? I posted my user name and password? where and in what post? you can't be serious...

where can you copy and paste... i don' think I did that.

That was me.

Christian Matthieas said:holly molly what? I posted my user name and password? where and in what post? you can't be serious...
where can you copy and paste... i don' think I did that.

Why do you have to do all these customizations again? You should do the modifications in your template overrides ( in the Joomla! template folder). This way you shouldn' have any problems after upgrading.

Jasper Newton said:Dear Lefteris,
Thank you for your response,

I am struggling to see how the point is not being taken on board;

I/we know, that the fields CAN be overwritten I/we KNOW the files can be modified, I/we KNOW that there are many customizations that can be done, all of these things, we KNOW and are well aware of.

******HERE IS THE POINT****************;
when we upgrade to a new version of K2, we have to do all these customizations again. WHY? why can't k2 incorporate a simple backend size option, instead of the 12 files x 4 sites I have to do every-time? , if I haven't made myself clear enough, I am not asking if it is possible to change the modal window size, I am asking why K2 wont incorporate this with a change-log? please re-read my previous post about the damage this WILL have to prospective customers. Am i to assume then a bug can only be a bug if you decide it is? whats the point of having a bug report system? What would be nice if somebody, just one person from K2 would spend half as much effort in to addressing this issue instead of telling us there's no problem.
Lefteris Kavadas said:First of all the window size values are on template files which means that they can be overwritten. We put there some default values. So when a user has such issues he can increase his screen resolution. Alternatively you can override the template files and set whatever dimension you like. I still cannot get where the bug is. Jasper Newton said:Hi Svein, I apologize if my post (s) have in anyway appeared directed at yourself, my frustration gets the better of me. My frustration/disbelief is with K2
As I have explained before, this annoyance s a bug. it is a bug because K2 say its a bug, who am I to argue?

My sites are running Joomla 1.5.18 and now K2 2.4.1. However this has been an issue since K2 was released, across all versions.

Here is the problem;

The modal window pops up too large so you cannot see the top and bottom of it WITH or WITHOUT a scroll-bar. I am using K2 store plugin, and you cannot see the price field (a Massive problem on a shopping site)!!!!!! but also this a problem on all my sites. Secondly If you can actually get to see the save and cancel buttons,the save button, whilst saving the item, doesn't close the window.
It does say item saved, but guess what, you cant see that because the modal window is too big, now as somebody mentioned on here (sorry forgot who) we know that its saved, we know we don't have to worry because we know it s a bug, plus we can back end it. It is a potentially paying customer who will not only leave my site, but could damage my future business with bad reports and ratings, all because of a nonsense problem to which a solution has been found. I am so passionate about this because I care about my customers experience with my company.
the front end user will struggle to a point where they give it up, hence why I and others do see it as a massive problem. More so when we have provided the solution, there is absolutely no excuse for it not to be done.

All my user permissions and category setups have been done.It is therefore a fault for the end user. The user would see this as a bug and go elsewhere.

Here's what Ive done to help resolve the situation;

1) found the solution
2) contacted K2 twice
3) contacted joomlaworks on 3 occasions
4) brought it to k2 supports attention
5) started this thread off to further highlight the problem
6) posted a blog on the front page to highlight this problem

Here's what k2 have done;
1)...............................................................

I have to say I am so very grateful of the time you have so far spent trying to help.

Jasper


Svein Wisnaes said:Good start as a report, but need some more info: Website URL Joomla version Template you are using (and version) Browser you use to view your site Operating system running on your computer

I have added my findings to the report. Let's see what happens.

BTW - the link you provided here is wrong. The correct link is:

community.getk2.org/forum/topics/bug-with-edit-window-in-front

If you are quick, you might be able to edit it :-)

Here is something important:

I want to come back to the problem with the window size. Can you provide the info I asked about in the last post? I would like to get to the bottom of this problem as I do not get the it on my own computer.

Dear Lefteris

Please, I emplore you to re-read this thread.

I have to re do the customizations because k2 update overwrote them all, then again in 2.4.1. I back the sites up every day without fail but they are pointless if K2 is going to overwrite the files. Template Overrides will not solve the problem that we are all experiencing. I can override the template, but say i then sell the product to a customer, the override wouldn't work for them, All that will do is stop ME and ME alone from having to keep updating.

What would be nice is instead of keep being asked what I might be doing wrong, for K2 to say "this is a problem everyone is experiencing, well fix it"

Please answer me this one question; why have K2 not, or are you going to at least consider, implementing a backend option so everybody can set the pop up modal window to their own specification AS OPPOSED to hacking core files?

This way every user for ever wont need to override anything/hack core files. I have said it 8 times now, there is no possible reason for not doing. If your too busy and its zero on your list, fine, then just say so.

Svein keeps saying its not a bug. K2 have already responded to me in a much earlier thread saying it was and they've fixed it; (quote)
reply by Simon Wells (K2 Support) on May 11, 2010 at 7:21pm
@Mike
This is a known bug.
I have tested and reported this, it is fixed and working in the V2.3svn (beta only)

Simon
K2 Support

, which one is it? either it is or is not (i note this point keeps being ignored by Svein)

And William suggests we should change our learning styles. We are all here to learn, hence us asking the questions, hence us having forum posts, But a student learns nothing from a poor teacher.

Is this honestly how you feel your users should be treated?



Lefteris Kavadas said:Why do you have to do all these customizations again? You should do the modifications in your template overrides ( in the Joomla! template folder). This way you shouldn' have any problems after upgrading. Jasper Newton said:Dear Lefteris, Thank you for your response,
I am struggling to see how the point is not being taken on board;

I/we know, that the fields CAN be overwritten I/we KNOW the files can be modified, I/we KNOW that there are many customizations that can be done, all of these things, we KNOW and are well aware of.

******HERE IS THE POINT****************;
when we upgrade to a new version of K2, we have to do all these customizations again. WHY? why can't k2 incorporate a simple backend size option, instead of the 12 files x 4 sites I have to do every-time? , if I haven't made myself clear enough, I am not asking if it is possible to change the modal window size, I am asking why K2 wont incorporate this with a change-log? please re-read my previous post about the damage this WILL have to prospective customers. Am i to assume then a bug can only be a bug if you decide it is? whats the point of having a bug report system? What would be nice if somebody, just one person from K2 would spend half as much effort in to addressing this issue instead of telling us there's no problem.
Lefteris Kavadas said:First of all the window size values are on template files which means that they can be overwritten. We put there some default values. So when a user has such issues he can increase his screen resolution. Alternatively you can override the template files and set whatever dimension you like. I still cannot get where the bug is. Jasper Newton said:Hi Svein, I apologize if my post (s) have in anyway appeared directed at yourself, my frustration gets the better of me. My frustration/disbelief is with K2 As I have explained before, this annoyance s a bug. it is a bug because K2 say its a bug, who am I to argue?
My sites are running Joomla 1.5.18 and now K2 2.4.1. However this has been an issue since K2 was released, across all versions.

Here is the problem;

The modal window pops up too large so you cannot see the top and bottom of it WITH or WITHOUT a scroll-bar. I am using K2 store plugin, and you cannot see the price field (a Massive problem on a shopping site)!!!!!! but also this a problem on all my sites. Secondly If you can actually get to see the save and cancel buttons,the save button, whilst saving the item, doesn't close the window.
It does say item saved, but guess what, you cant see that because the modal window is too big, now as somebody mentioned on here (sorry forgot who) we know that its saved, we know we don't have to worry because we know it s a bug, plus we can back end it. It is a potentially paying customer who will not only leave my site, but could damage my future business with bad reports and ratings, all because of a nonsense problem to which a solution has been found. I am so passionate about this because I care about my customers experience with my company.
the front end user will struggle to a point where they give it up, hence why I and others do see it as a massive problem. More so when we have provided the solution, there is absolutely no excuse for it not to be done.

All my user permissions and category setups have been done.It is therefore a fault for the end user. The user would see this as a bug and go elsewhere.

Here's what Ive done to help resolve the situation;

1) found the solution
2) contacted K2 twice
3) contacted joomlaworks on 3 occasions
4) brought it to k2 supports attention
5) started this thread off to further highlight the problem
6) posted a blog on the front page to highlight this problem

Here's what k2 have done;
1)...............................................................

I have to say I am so very grateful of the time you have so far spent trying to help.

Jasper


Svein Wisnaes said:Good start as a report, but need some more info: Website URL Joomla version Template you are using (and version) Browser you use to view your site Operating system running on your computer I have added my findings to the report. Let's see what happens.

BTW - the link you provided here is wrong. The correct link is:

community.getk2.org/forum/topics/bug-with-edit-window-in-front

If you are quick, you might be able to edit it :-)

Here is something important:

I want to come back to the problem with the window size. Can you provide the info I asked about in the last post? I would like to get to the bottom of this problem as I do not get the it on my own computer.

What floors me si this thread is just going on and on and on and on. And no K2 response... Not once. ooo I see a thing that says k2 support team.

Perhaps I will go over to that link K2 Support Team...

hmmm. I bet you help is over there.

The page was big white and blank. go figure.

I applied to provide help and shake things up over there.

Here is what I wrote.

I want to help K2 get things done and provide support in a serious way making the K2 product stronger. I don't know all things but I know a lot and feel I would be a great asset to the team.

Thanks for your support.