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K2 Item Image tab problem

  • ljk
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13 years 4 months ago #96442 by ljk
K2 Item Image tab problem was created by ljk
Hello,

When you are in a K2 item > Image tab and try to upload an image that is larger than 2MB all you get is a blank white page. The error log shows a 500 error.

If you upload the larger file to the Media Manager and then go into your K2 Item > Image tab and use the Browser Server, select the image in the Media Manager, again all you get is the blank white page.

How can a user attach an image to a K2 item that is larger than 2MB?

With the current digital camera most images are larger, so we need a way to be able to have the images automatically upload and be resized for use.

 

Thank you for your help.

 

K2 2.4.1

Joomla 1.5.23

PHP 5.2.12

GD Version bundled (2.0.34 compatible)

imagick module version 2.2.2

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13 years 4 months ago #96443 by Nick
Replied by Nick on topic K2 Item Image tab problem
php is out of memory. check your php memory settings.

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13 years 4 months ago #96444 by ljk
Replied by ljk on topic K2 Item Image tab problem
Hi,

 

Thank you for your rersponse. I have been getting the hosting provider working on the problem. It turns out that it isn't a php memory issue but a timeout problem. When the image is being resized, there is a timeout with larger images. The setting that needed to be changed was IPCCommTimeout from 40 seconds to 240 seconds.

 

Hope that helps others.

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