Hello,

 

On our site's product page image gallery, we receive the following error message when clicking the "Download" button on the image:

"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

 

Does anyone know how to go about fixing this in the backend of Joomla / K2, or is it an issue that needs to be fixed beyond the scope of the two?