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K2 ver 2.6.7 - 500 error

  • cegi
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11 years 9 months ago #115442 by cegi
K2 ver 2.6.7 - 500 error was created by cegi
Hi All,
I have a strange problem - my joomla reports me that is a update ready from my 2.6.0 to 2.6.7 ??
So i install it but whe i try to add new article it show me a blank page with 500 error.

Can you tell me what it is a problem ?
Thanks

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  • Krikor Boghossian
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11 years 9 months ago #115443 by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: K2 ver 2.6.7 - 500 error
Hello cegi,

You have to turn on error reporting to see what the actual error is.

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11 years 9 months ago #115444 by cegi
Replied by cegi on topic Re: K2 ver 2.6.7 - 500 error
hello.
I'd have to install the new version and it causes an error 500 - so I do not want to do that, because the instability of the new K2.

and the error is - error 500 and link "back to main ..."

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11 years 9 months ago #115445 by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: K2 ver 2.6.7 - 500 error
The 500 is a very general error code, it is impossible to guess the actual error and the file causing it without a description. It could be a dozen things, wrong PHP version, a third party component, your template just to name a few.

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11 years 9 months ago #115446 by WebKnight
Replied by WebKnight on topic Re: K2 ver 2.6.7 - 500 error
Same here. Updated my k2 2.6.6 site to 2.6.7 as it notified me there was a update. Gives the 500 error when trying to add or edit a article. Had to downgrade back to 2.6.6.

Clicking "Add New Item" or trying to edit a item gives the following error page with debug on.

500 - An error has occurred.

XML file did not load

Return to Control Panel

Call stack
# Function Location
1 JAdministrator->dispatch() /public_html/administrator/index.php:46
2 JError::raiseError() /public_html/administrator/includes/application.php:164
3 JError::raise() /public_html/libraries/joomla/error/error.php:251

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11 years 9 months ago #115447 by cegi
Replied by cegi on topic Re: K2 ver 2.6.7 - 500 error

WebKnight wrote: Same here. Updated my k2 2.6.6 site to 2.6.7 as it notified me there was a update. Gives the 500 error when trying to add or edit a article. Had to downgrade back to 2.6.6.

Clicking "Add New Item" or trying to edit a item gives the following error page with debug on.

500 - An error has occurred.

XML file did not load

Return to Control Panel

Call stack
# Function Location
1 JAdministrator->dispatch() /public_html/administrator/index.php:46
2 JError::raiseError() /public_html/administrator/includes/application.php:164
3 JError::raise() /public_html/libraries/joomla/error/error.php:251


So now you have a answer - i will not install it because it is not a stable version - please check it and re upload a good version.

Thanks:)

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11 years 9 months ago #115448 by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: K2 ver 2.6.7 - 500 error
If you tried to update K2 on a Joomla! 3.1 site using the Joomla! update manager, you'd get a notice saying "invalid package" or similar to that.

It's fixed now. Make sure you hit "Find updates" again to refresh the K2 update file from our server.

The problem occured because there was no Joomla! 3.1 specific definition in the XML update file on our server - we had update blocks for Joomla! 2.5 and 3.0. All sorted now.

Also make sure you are not trying to upgrade on Joomla! 1.6/1.7 since these versions are not supported

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11 years 9 months ago - 11 years 9 months ago #115449 by WebKnight
Replied by WebKnight on topic Re: K2 ver 2.6.7 - 500 error
Running Joomla! version, 2.5.11 & K2 v2.6.6

Purged Cache/ Expired Cache

Updated again through Extension Manager

Still same 500 error when trying to add &/or edit a item

500 - An error has occurred.

XML file did not load

Return to Control Panel

Call stack
# Function Location
1 JAdministrator->dispatch() /public_html/administrator/index.php:46
2 JError::raiseError() /public_html/administrator/includes/application.php:164
3 JError::raise() /public_html/libraries/joomla/error/error.php:251

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11 years 9 months ago #115450 by cegi
Replied by cegi on topic Re: K2 ver 2.6.7 - 500 error

WebKnight wrote: Running Joomla! version, 2.5.11 & K2 v2.6.6

Purged Cache/ Expired Cache

Updated again through Extension Manager

Still same 500 error when trying to add &/or edit a item

500 - An error has occurred.

XML file did not load

Return to Control Panel

Call stack
# Function Location
1 JAdministrator->dispatch() /public_html/administrator/index.php:46
2 JError::raiseError() /public_html/administrator/includes/application.php:164
3 JError::raise() /public_html/libraries/joomla/error/error.php:251


in my 2.5.11 joomla only stable version of K2 is v2.6.0... yesterday i try to instal once again nevest version but when i try to add new article it show me again blank page with info "Error 500" and back to main menu - thats all...

so i instal 2.6.0 and it look that i need to stay with it.....

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11 years 9 months ago #115451 by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: K2 ver 2.6.7 - 500 error
Try again but not through the update manager, try installing it on top. Get the .zip file from the index page and go to extensions -> Extension Manager -> Install adn upload it.

Since you are using an older version of K2 your overrides will probably need some upgrading as well. (Possibly register and profile.php and the mod_k2_user module)

PS. always backup first.

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11 years 9 months ago #115452 by WebKnight
Replied by WebKnight on topic Re: K2 ver 2.6.7 - 500 error
Same result for me.

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11 years 9 months ago #115453 by Krikor Boghossian
Replied by Krikor Boghossian on topic Re: K2 ver 2.6.7 - 500 error
The truth is I have tested it with multiple of 2.5.11 sites and all updated without a hassle so I wiil need some more information on your setup since I will try to reproduce the error.

Which version of PHP are you using?
What other extensions are you using?
Is your site native 2.5.x or it started as a 1.7.x?

Sorry for sounding a bit like a Gestapo Officer but I want to reproduce the error.

Regards.

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  • George Skordilis
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11 years 9 months ago - 11 years 9 months ago #115454 by George Skordilis
Replied by George Skordilis on topic Re: K2 ver 2.6.7 - 500 error
Dear all, hello. I confirm the exact same error too. Joomla 2.5.11 with K2 2.6.7 (fresh install). I know 3 partners who have the exact same problem and there are several forums other than K2, where people are looking for a solution. I have found only this, but it doesn't work:

"This issue is from K2.
Please go through \administrator\components\com_k2\models.
Rename the userGroup.xml -> usergroup.xml

If you have any other question please let me know."

Please is there a fix for this?

Edit/Update:

I tried installing a fresh copy and update through Joomla extensions update and I have the exact same result on 3 different websites. I only see this error on new/edit item and new/edit category on the backend.

I'd be glad to be of help to anyone, regarding services related to:
Web Design - Development - Support / Mobile Apps / Linux-based cPanel Servers

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11 years 9 months ago #115455 by WebKnight
Replied by WebKnight on topic Re: K2 ver 2.6.7 - 500 error

Krikor Boghossian wrote: The truth is I have tested it with multiple of 2.5.11 sites and all updated without a hassle so I wiil need some more information on your setup since I will try to reproduce the error.

Which version of PHP are you using?
What other extensions are you using?
Is your site native 2.5.x or it started as a 1.7.x?

Sorry for sounding a bit like a Gestapo Officer but I want to reproduce the error.

Regards.


From information tab in K2 section

System information
Check Result

Web Server Apache
PHP version 5.3.24
MySQL version 5.5.32-cll
GD image library bundled (2.0.34 compatible)
Multibyte string support Enabled
Upload limit 10M
Memory limit 64M
Open remote files (allow url fopen) Yes
Directory permissions
Check Result

media/k2 Writable
media/k2/attachments Writable
media/k2/categories Writable
media/k2/galleries Writable
media/k2/items Writable
media/k2/users Writable
media/k2/videos Writable
cache Writable
K2 Modules
Check Result

mod_k2_comments Installed
mod_k2_content Installed
mod_k2_tools Installed
mod_k2_user Installed
mod_k2_users Installed
mod_k2_quickicons (administrator) Installed
mod_k2_stats (administrator) Installed
K2 Plugins
Check Result

Finder - K2 Installed - Enabled
Search - K2 Installed - Enabled
System - K2 Installed - Enabled
User - K2 Installed - Enabled
Third-party Extensions
Check Result

AllVideos (plugin) Installed
Simple Image Gallery Pro (plugin) Installed

----extensions enabled are---
akeeba
alphauserpoints
Kunena
JCE Editor
Jevents
Menu Accordeon CK
Community Builder
b2j social sharer
Disqus for K2
jAntispam
uddeim (not using)
Sexy Contact Form
ByeByeGenerator
System-AntiCopy

And i've always used Joomla 2.5 and only upgraded with every new update for that version. Never used 3.0 or 1.7.

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11 years 9 months ago #115456 by spozzati
Replied by spozzati on topic Re: K2 ver 2.6.7 - 500 error
same problem
500 - There was an error.
The XML file is loaded

Back to Control Panel

solutions?

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11 years 8 months ago #115457 by cegi
Replied by cegi on topic Re: K2 ver 2.6.7 - 500 error

George Skordilis wrote: Dear all, hello. I confirm the exact same error too. Joomla 2.5.11 with K2 2.6.7 (fresh install). I know 3 partners who have the exact same problem and there are several forums other than K2, where people are looking for a solution. I have found only this, but it doesn't work:

"This issue is from K2.
Please go through \administrator\components\com_k2\models.
Rename the userGroup.xml -> usergroup.xml

If you have any other question please let me know."

Please is there a fix for this?

Edit/Update:

I tried installing a fresh copy and update through Joomla extensions update and I have the exact same result on 3 different websites. I only see this error on new/edit item and new/edit category on the backend.


Hi, NO! it is not working... i still have this strange error ( attached ) // error is in polish lang
do you have any other sugestion ?


Attachment not found

Attachments:

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11 years 8 months ago #115458 by George Skordilis
Replied by George Skordilis on topic Re: K2 ver 2.6.7 - 500 error
Dear cegi, please read my post correctly. I didn't suggest a solution. I simply pointed out that whatever I do, it is NOT WORKING.

Why isn't anybody from K2 team answering? This is a problem that trully exists.

I'd be glad to be of help to anyone, regarding services related to:
Web Design - Development - Support / Mobile Apps / Linux-based cPanel Servers

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11 years 8 months ago #115459 by Mindbullets
Replied by Mindbullets on topic Re: K2 ver 2.6.7 - 500 error
Hello,
I'm experiencing the same issue,
after upgrading from 2.6.6 to 2.6.7 i get "error 500 could not load xml file"..

I get this error when I try to create/modify a k2 item (frontend/backend)
I can confirm it occurs only after upgrading to 2.6.6 to 2.6.7
I could reproduce this exact behaviour on my test server and on my localhost (windows/xampp)

I reproduced it with last two joomla versions (2.5.13 - 2.5.14).

It seems not to be related to any server misconfiguration.

Any advice before updating on my production site would be gladly appreciated : )

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11 years 8 months ago - 11 years 8 months ago #115460 by Keith Dick
Replied by Keith Dick on topic Re: K2 ver 2.6.7 - 500 error
I also have the same error on a Joomla 2.5.11 site. A Joomla 3.1.5 site following the K2 upgrade worked fine.
On the 2.5.11 site I re-installed K2 in the Extension Manager but still have the error.

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11 years 8 months ago #115461 by Robert Rosko
Replied by Robert Rosko on topic Re: K2 ver 2.6.7 - 500 error
Same error - new site running Joomla 2.5.14 just installed K2 2.6.7

Have researched many different possible solutions, none of them having any impact - The usergroup.xml file is already named correctly, so no need to change it.

Thought K2 might be a good solution for a project I'm working on, guess I found the answer I was looking for...

K2 Info -

Web Server Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
PHP version 5.3.17
MySQL version 5.0.96-community
GD image library bundled (2.0.34 compatible)
Multibyte string support Enabled
Upload limit 64M
Memory limit 64M
Open remote files (allow url fopen) Yes

media/k2 Writable
media/k2/attachments Writable
media/k2/categories Writable
media/k2/galleries Writable
media/k2/items Writable
media/k2/users Writable
media/k2/videos Writable
cache Writable

mod_k2_comments Installed
mod_k2_content Installed
mod_k2_tools Installed
mod_k2_user Installed
mod_k2_users Installed
mod_k2_quickicons (administrator) Installed
mod_k2_stats (administrator) Installed

Finder - K2 Installed - Enabled
Search - K2 Installed - Enabled
System - K2 Installed - Enabled
User - K2 Installed - Enabled

AllVideos (plugin) Installed
Simple Image Gallery Pro (plugin) Not Installed

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