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Media Manager can´t open after upgrade to K2 2.6.8
- SALVADOR SEGURA
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10 years 6 months ago - 10 years 6 months ago #125897
by SALVADOR SEGURA
Media Manager can´t open after upgrade to K2 2.6.8 was created by SALVADOR SEGURA
After upgrade to K2 2.6.8, K2 Media Manager don´t open.
My user is superuser
I send attached images
System Information
PHP Built On - Linux gator4114.hostgator.com 3.2.54 #9 SMP Thu Feb 13 08:17:11 CST 2014 x86_64
Database Version - 5.5.33-31.1
Database Collation - utf8_general_ci
PHP Version - 5.3.28
Web Server - Apache
WebServer to PHP Interface - cgi-fcgi
Joomla! Version - Joomla! 3.2.2 Stable [ Ember ] 6-February-2014 16:00 GMT
Joomla! Platform Version - Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent - Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.146 Safari/537.36
My user is superuser
I send attached images
System Information
PHP Built On - Linux gator4114.hostgator.com 3.2.54 #9 SMP Thu Feb 13 08:17:11 CST 2014 x86_64
Database Version - 5.5.33-31.1
Database Collation - utf8_general_ci
PHP Version - 5.3.28
Web Server - Apache
WebServer to PHP Interface - cgi-fcgi
Joomla! Version - Joomla! 3.2.2 Stable [ Ember ] 6-February-2014 16:00 GMT
Joomla! Platform Version - Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent - Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.146 Safari/537.36
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- Lefteris
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10 years 6 months ago #125898
by Lefteris
JoomlaWorks Support Team
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Replied by Lefteris on topic Re: Media Manager can´t open after upgrade to K2 2.6.8
Hi. Check your page for javascript errors. You can view the errors at your browser console.
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- SALVADOR SEGURA
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10 years 6 months ago #125899
by SALVADOR SEGURA
Replied by SALVADOR SEGURA on topic Re: Media Manager can´t open after upgrade to K2 2.6.8
Thanks Lefteris...
I see my browser console and this is the result...
I attach an image named 'Console Output'
What do you think?
I see my browser console and this is the result...
I attach an image named 'Console Output'
What do you think?
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10 years 6 months ago #125900
by Lefteris
JoomlaWorks Support Team
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Replied by Lefteris on topic Re: Media Manager can´t open after upgrade to K2 2.6.8
Have you modified the administrator template? I just tested under Joomla! 3.2.3 with Chrome and had no issues. Try to clean your browser's cache.
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- SALVADOR SEGURA
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10 years 6 months ago #125901
by SALVADOR SEGURA
Replied by SALVADOR SEGURA on topic Re: Media Manager can´t open after upgrade to K2 2.6.8
No i not modified Isis, and with Hathor is the same problem.
I test in Chrome, Firefox, IE, Opera and in all, see the problem, inclusive in other machines.
I test in Chrome, Firefox, IE, Opera and in all, see the problem, inclusive in other machines.
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10 years 6 months ago #125902
by Lefteris
JoomlaWorks Support Team
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Replied by Lefteris on topic Re: Media Manager can´t open after upgrade to K2 2.6.8
The error seems to come from template.js file. Have you enabled GZIP compression in global configuration? If so, try to disable it. Finally try to open the network tab in the Chrome development tools and refresh the page. Make a screenshot of the javascript files loaded there.
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- SALVADOR SEGURA
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10 years 6 months ago #125903
by SALVADOR SEGURA
Replied by SALVADOR SEGURA on topic Re: Media Manager can´t open after upgrade to K2 2.6.8
Sorry for my late answer, i'm out of the city in the past days.
I'm not activate GZIP compression in global configuration never.
The screenshots are named Network 1 and 2.
Thanks for help
I'm not activate GZIP compression in global configuration never.
The screenshots are named Network 1 and 2.
Thanks for help
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10 years 6 months ago #125904
by Lefteris
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Replied by Lefteris on topic Re: Media Manager can´t open after upgrade to K2 2.6.8
There are several script files loaded there so probably this is a conflict with an other extension. Do you have any modules published in administration other than the Joomla! defaults? Also try to disable third-party system plugins until you find which one is causing the issue.
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