Hello,

I've used K2 for quite a while and first time I've come into this error on a web site but also first time i've tried to "browse the server". When clicking on the Image tab inside an item, then choosing "browse server", I get a blank page that only shows [ K2 v2.6.9 | Copyright © 2006-2015 JoomlaWorks Ltd. ] at the top - nothing else. The same thing happens when clicking on the K2 "media manager" from the control panel. I do have the media manager pointing to the media/k2 but not sure what i'm missing.

The issue is in all broswers.

Any help would be greatly appreciated.

Thanks,
Ryan.

Hello Ryan,

Can you disable error reporting from your site's Global configuration?

Hi Krikor,

Yes, I am able to enable/disable error reporting but it gives me no information. The blank screen occurs in the lightbox pop-up.

Ryan.

Open your browser's developer tools and under the console tab check for any js errors.

You may need to reload the popup.

No sure if this is related to the problem but the only js error i see is:

Uncaught TypeError: $(...).tooltip is not a function : template.js:13

Ryan.

This error is coming from the ISIS template. It should not be there. I think this is affecting the media manager.

Is Bootstrap loaded properly in the popup? On my end (J 3.4.3 Everything is working as it should)

How can i tell if its loaded properly in the pop-up?

This is a snippet of the code its referring to:

I assume this is jquery error relating to a conflict with an extension/plugin? Would this be right?

Ryan.

The code that generates the tooltips is located in the
<script src="/media/jui/js/bootstrap.min.js" type="text/javascript"></script> file. This is a core Joomla! script.

This file should be loaded before the template.js file.

You can temporarily comment out line 13 so you can check if that solves the issue. When you do this remember to recheck the console tab for any further issues.