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"File does not exist" when downloading attachments
- Aaron Schnabel
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4 years 8 months ago #175158
by Aaron Schnabel
"File does not exist" when downloading attachments was created by Aaron Schnabel
Hello,
After a user uploads an attachment (pdf in this particular case) if we try to download it from either the frontend or backend, we get a "File does not exist" error message.
I can browse directly to the file and access it in the browser, so it isn't a folder permission issue. I've tried turning off SEF links because other forum posts have indicated that as a possible issue in the past, but that made no difference.
Our site is running on IIIS 10, Joomla 3.9.16, K2 2.10.2
Any help would be appreciated.
After a user uploads an attachment (pdf in this particular case) if we try to download it from either the frontend or backend, we get a "File does not exist" error message.
I can browse directly to the file and access it in the browser, so it isn't a folder permission issue. I've tried turning off SEF links because other forum posts have indicated that as a possible issue in the past, but that made no difference.
Our site is running on IIIS 10, Joomla 3.9.16, K2 2.10.2
Any help would be appreciated.
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- JoomlaWorks
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4 years 8 months ago #175162
by JoomlaWorks
Fotis / JoomlaWorks Support Team
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Please search the forum before posting a new topic :)
Replied by JoomlaWorks on topic "File does not exist" when downloading attachments
Is the filename renamed?
Fotis / JoomlaWorks Support Team
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Please search the forum before posting a new topic :)
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- Aaron Schnabel
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4 years 8 months ago #175163
by Aaron Schnabel
Replied by Aaron Schnabel on topic "File does not exist" when downloading attachments
The pdf file doesn't get renamed, but when I attach a png file it gets renamed to .tmp
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4 years 8 months ago #175164
by JoomlaWorks
Fotis / JoomlaWorks Support Team
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Please search the forum before posting a new topic :)
Replied by JoomlaWorks on topic "File does not exist" when downloading attachments
This is a somewhat known issue with IIS.
The history: We use a third-party library to handle file uploads in K2. That library does strict checking for the type and actual content of a file based on system utils (MIME database) and a PHP module called fileinfo. If an upload fails it means that either the file you upload is corrupt or that something is mis-configured on your server and affects secure uploads.
Make sure that:
- you have the right MIME types. I suppose you edit them in IIS like so: manage.accuwebhosting.com/knowledgebase/2443/How-to-set-MIME-types-for-web-fonts-in-IIS.html
- the fileinfo PHP module is installed
Let me know.
The history: We use a third-party library to handle file uploads in K2. That library does strict checking for the type and actual content of a file based on system utils (MIME database) and a PHP module called fileinfo. If an upload fails it means that either the file you upload is corrupt or that something is mis-configured on your server and affects secure uploads.
Make sure that:
- you have the right MIME types. I suppose you edit them in IIS like so: manage.accuwebhosting.com/knowledgebase/2443/How-to-set-MIME-types-for-web-fonts-in-IIS.html
- the fileinfo PHP module is installed
Let me know.
Fotis / JoomlaWorks Support Team
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Please search the forum before posting a new topic :)
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