Hello,

I'm making a site and bought SIGPro to use the polaroid plugin to display cakes.  In firefox, it looks smashing :)

In IE, it's frankly pants!

www.sparklebake.co.uk.gridhosted.co.uk/index.php?option=com_content&view=article&id=68&Itemid=91

In IE9 some of the thumbnails have black background, with jaggy edges (I treid to upload an attachment of a very small size but get error message "upload folder full"). 

In IE8 rather than being 3 thumbnails per rwo, there are sometimes 3 but often two.  This looks uneven and tatty.  And the text isn't rendering in the same font as in Firefox.

I would be so pleased if anyone could help me get the gallery working correctly in IE, as I'm really pleased with the results in firefox.

Oh, and I'm a bit of newbie so please be kind and spell things out for me  :-[

BTW, they are rendering correctly on the demo page for me in IE9.  In IE8 the demo site also has the problem with the font.

Thanks in advance.
Alison

Polaroid gallery seems to has a bug related to IE functionality. Please use another gallery until we fix this issue.

Hi Katia,

Thank you for the quick response.  Do you have a timescale for the fix please? 

Regards
Alison

As browsers enhance their performance and support css3, polaroid gallery will be display fine as it displays in Firefox and may other browsers.

So you're not actively going to fix the issue currently that is there then? You're just going to wait for IE to catch up?

That's not great - this is a paid for extension, and as such, one does expect it to work in IE.

If it is not compatible with IE, it should be clearly mentioned.

Are you likely to actively look for a fix to this or are you going to refund those who have bought it but can't use the functionality as advertised?

I am sorry, this is my mistake.
The problem is that IE cannot support css3 and there is nothing to do about it than wait for upgrading.
You may use instead another SIG PRO template.

Katia

I would just like to point out that the webpage says:
including the new CSS3 based "Polaroids" (which plays nicely even on IE6-7!)

This is obviously not true, and is misleading.

I feel rather annoyed that I've bought something that doesn't actually do what I want it to do.  And you appear to have not answered my question as to whether you will be refunding people who are in this situation.

I'm aware that there are other enhanced features in the pro version, but most of them I don't need or could possibly live without.

The other issue I have is that with any other gallery than the classic, I get stars above some thumbnails and not others.  Do you know why this could be?

Thanks
Alison

Sorry but since it is a browser issue we can't do nothing.
Polaroids do play nicely in IE7 but not perfect...
However, provide me a link to your gallery with the star issue. This is a css conflict with your template and I will be glad to help you.

Your website selling the pro version clearly states (I shall repeat this as you have ignored it on my previous post)

including the new CSS3 based "Polaroids" (which plays nicely even on IE6-7!)

The polaroids do not work on IE. Therefore you are making false claims.

If it's a browser issue that you cannot work around, then don't advertise it as working - let alone working NICELY on IE.  Tell your potential customers that it's not compatible with IE.  After all, IE still has a massive market share, and it would be BONKERS to build a site using extensions that were not compatible with IE.

As it stands, I purchased an extension that you claimed worked on IE.  It doesn't.  I'm actually quite gobsmacked that I can buy something that's not fit for the purpose I purchased it for, and that seems to be acceptable by JoomlaWorks.

Doesn't exactly motivate me, or others reading this post to purchase anything in the future or give any positive reviews in the Joomla community.

I'm just coming here with the same problem.

I sent a Mail and with the problem and what do you think she reply me?

- Your gallery is showing up correctly!

Are you taking me for a fool! I'm getting a refund on this, this is a pure fraudulous marketing method! I'm going to write you a great comment on my 1500 friends Facebook account. I won't miss my chance to write it you also on Joomla Extension. Your methods are not loyal, and it made me loose time!

Rui

So much talk just to cut in short: the plugin doesn't work as shown on the demonstration page on Internet Explorer, whatever the version is. This is not explained on the plugin page, and well, you knew it well 'cause you have been smart enough to only display screenshot of the "working plugin". Nice play!

If the Polaroids version was shown on your site I could have knew that you were hiding something when browser with
IE.

You are developing a solution? Nice to hear it, then just refund me and I'll buy it you when it's going to WORK.  >:(

Yours,
Rui

Hee guys, why screaming so hard  ???  I just discovered the same problem, it's a pitty but i choose for another layout and wait till the problem is solved.

Safari, Firefox and Chrome give no problems, only IE...  so i think IE is the problem (as in most times ;) ).

Relax please...  they are doing a great job overhere. 

Regards, Jos

Hi, the problem isn't solved.
Do you have a timescale for the fix??
Why I've paid for this gallery?

I have tested too and still can not get the pop-up (tried all the engines) from the first - third image in a gallery to work with IE8 (or below); when I have five or more images displaying and click the fourth image or later, it works without a problem.

When I try FF with IE8 user-agent, it works fine. When I view the page on Windows 7 with IE9 in 'IE8 browser mode'**, it works fine, which may explain Katia's results since she said she was on Vista. When I try IE8 on WinXP (IE8 might suck but it's not obsolete as still way too many folks use it and must use it on winXP machines) it does not work from single image and will not work if I click on #s 1- 3 in a gallery of images.

webdev.ifsa-butler.org/australia-overview.html

I've also tested this with a gallery streaming from Flickr and with this there seems to be no problem...

webdev.ifsa-butler.org/chile-overview.html

... but with local images there is definitely a problem. What's the difference in the programming that IE8 will work fine with images streamed from Flickr vs. images from the Joomla install? This is the question and I need a solution.

We have revised the documentation to clarify things further: www.joomlaworks.net/content/view/51/41/

IE6-8 are considered obsolete browsers. However "Polaroids" still "degrades" nicely on those older browsers. IE9 is a different story being an actively developed browser. When the plugin was released, the "Polaroids" layouts was displaying properly on IE9. It seems however things changed inbetween with IE9 browser upgrades and this particular layout is not rendering properly now...

I'm not sure why but it seems that the admins here are ignoring a bunch of valid concerns -- I'm adding this one again because I have had no responses that address the issue...

"I have tested too and still can not get the pop-up (tried all the engines) from the first - third image in a gallery to work with IE8 (or below); when I have five or more images displaying and click the fourth image or later, it works without a problem.

When I try FF with IE8 user-agent, it works fine. When I view the page on Windows 7 with IE9 in 'IE8 browser mode'**, it works fine, which may explain Katia's results since she said she was on Vista. When I try IE8 on WinXP (IE8 might suck but it's not obsolete as still way too many folks use it and must use it on winXP machines) it does not work from single image and will not work if I click on #s 1- 3 in a gallery of images.

webdev.ifsa-butler.org/australia-overview.html [nofollow]

I've also tested this with a gallery streaming from Flickr and with this there seems to be no problem...

webdev.ifsa-butler.org/chile-overview.html [nofollow]

... but with local images there is definitely a problem. What's the difference in the programming that IE8 will work fine with images streamed from Flickr vs. images from the Joomla install? This is the question and I need a solution."

This is only my 2nd post on these forums and for the second time I seem to be putting my 2 pennies worth into an issue I am experiencing myself, but one that has been asked many times on these forums without I feel a satisfactory response/solution from the creators of this on the whole fine extension.

My problem being that the polaroid layout does not show correctly within IE9 (and possibly earlier versions)

I have read all the responses and Joomlaworks stands by the fact that the problem is with IE, and whilst I agree, I find it a tad dissapointing that they cant come up with a solution, as was the case with my first issue in which I posted a solution, only for Joomlaworks to claim they have the solution in the next update. Coincedence that the issue had been going on for months.

Anyway it took me all of half an hour to come up with a satisfactory solution for myself that, although you do not get the function of the image rotating and enlarging on hover, the look is the same, and I have not had to take the view of Joomlaworks of changing to another gallery when I want to use this one.

Please take a look here www.p-k-solutions.co.uk/sigpro-polaroids and see what you think. If you want to know how just email with the address on the site. If anyone could advise if this works on ie8 and lower that would be great.

Fotis,

I cannot see how you are requesting a support ticket for this issue that has been asked numerous times on these forums and you were unable to issue a solution. What difference would a ticket have made?

Possibly to keep peoples remarks hidden?

The Polaroids thumbnail issue is stated very clear in SIG PRO documentation as you can see in previous Fotis post!

However, we don't provide support for commercial extension via this form anymore. If you have active subscription and you want to ask any question related to SIG PRO you should post in the Ticket Support System!