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Gallery Error - Photos won't show and Error Message

  • Maximo Hamilton
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12 years 9 months ago - 12 years 9 months ago #47194 by Maximo Hamilton
I followed the instructions and uploaded the zip file in the tab but gallery won't show and I get an error message:

There was a problem rendering your image gallery. Please make sure that the folder you are using in the Simple Image Gallery Pro plugin tags exists and contains valid image files. The plugin could not locate the folder: media/k2/galleries/16

My site: 50.22.43.32/~malik/home/index.php/artists/prince-malik

I check to make sure that path does exist and it does. Please help. I can give you my backend log in info

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12 years 9 months ago #47195 by Katia
Pm me access to your backend please.

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12 years 3 months ago #47196 by tonicosta
This error is because you upload the images .zip in K2 before configuring the plugin
Root folder for image galleries -> media/k2/galleries
If you do not do this before you will have error
To correct go to the image folder on the server: root/media/k2/galleries -> delete image folder you uploaded
Then go to the item you have upload image on k2, click on Image gallery tab, click in check-box for delete and click apply or save
Now upload zip image forder and save. That is it.

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12 years 3 months ago #47197 by Katia
@tonicosta,
not always. This may be the solution in some cases.

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