Hi,

no matter what layout template I use - the thumbnails are shown incorrecty. The pictue is not in the frame. I have no idea where this come from.

I use:  SIG Pro 2.5.8 , joomla 2.5.14 ,  K2 2.6.6

Can anyone help?

Regards
Chris

Official support for commercial extensions has moved into the new JoomlaWorks Ticket Support System.
Support requests should ONLY be directed there and require an active subscription plan.
This forum board will remain public for purposes of knowledge exchange ONLY.

try to empty your cache which is located in root > cache > jw_sigpro.
I had the same issue and this resolved the problem. Hope that helps

Thanks alot - but emptying the cache did not help. I cleared both directories for sig and sig pro but I still have the same problems in both extentions.

I guess it has to do with the creation of the thumbnail picture - it is not a "margin" what puts the picture down the complete picture ist like this. If I have a landscape format the thumbnail  has like white on top - if I have a panel format the completet picture ist to big...  I add a Screenshot with a highlighting of the thumnail image in F12 mode.
(first pic in gallery) the portrait formats are the 3 on the right side.

Best Regards
Chris

Please open a ticket with your request/issue as long as you have an active subscription so we can help you.

As @Katia stated above

"Official support for commercial extensions has moved into the new JoomlaWorks Ticket Support System.
Support requests should ONLY be directed there and require an active subscription plan.
This forum board will remain public for purposes of knowledge exchange ONLY."