Thanks for the reply.
When purchasing a subscription your site states:
When you purchase a subscription for the above product, you gain access to download the product and any future updates for the period of time your subscription is active. You can use the product in as many domains and/or websites as you wish. When the subscription period expires and you choose not to renew it, the product will still operate on your website. You will not however be able to get updates for it, unless you renew your subscription.
And Joomlaworks Terms of service state:
Support: JoomlaWorks offers commercial extensions "as is", with no implied meaning that they will function exactly as you wish or with all 3rd party extensions. Further, we offer no technical support via email or otherwise for installation, customization, administration of Joomla!. All support questions should be directed to our Ticket Support System which can be used by all active subscribers. There is also the official customer-to-customer Community Support Forum, available to everyone seeking for help past our working hours. JoomlaWorks may monitor the forum, providing additional assistance and guidance.
With out any type of support it makes your product useless unless you are prepared to hold a valid subscription during the time you want to use it, not quite what it suggests when purchasing.
I appreciate why a developer doesn't offer support beyond a subscription date but most developers tend to offer access to community forums where help can be obtained.
My subscription only expired 30 days ago and now I can't use the plugin, very disappointing.
