Keyword
Please note that official support for commercial extensions & templates is provided in the Subscriber Help Desk.
Support requests should ONLY be directed there and require an active subscription plan.
This forum board is to be used for archive purposes and knowledge exchange ONLY.

Please Help or give me a refund!!!!!!!

  • micheal chan
  • micheal chan's Avatar Topic Author
  • Offline
  • New Member
More
16 years 4 months ago #16309 by micheal chan
Please Help or give me a refund!!!!!!! was created by micheal chan
Im tired of not getting answer from so called support!! Initially I had a problem with SIGP where it was display a error message saying error creating thumbnail. After getting no help what soever from support I actually reinstalled the whole joomla site. I then tried again to add the gallery but now get this error
'Warning: getimagesize(/var/www/michealchan/club-100.co.uk/images/stories/traditional/bmclassicxl.jpg) [function.getimagesize]: failed to open stream: No such file or directory in /var/www/michealchan/club-100.co.uk/plugins/content/jwsigpro/sigpro_engine.php on line 86
Image type not supported'

PLease can support get back to me and help m. This problms are costing me money!!

Please Log in or Create an account to join the conversation.

More
16 years 4 months ago #16310 by yannibmbr
Replied by yannibmbr on topic Re: Please Help or give me a refund!!!!!!!
Hey there,
I know it can be very frustrating when your calls for help go unanswered.  I've been there. 

I had the very same issue and went through a number of steps to troubleshoot.  Finally, I searched the forum and found the following thread: forum.joomlaworks.net/index.php?topic=5247.0

I hope this helps.

Please Log in or Create an account to join the conversation.

  • JoomlaWorks Support Team
  • JoomlaWorks Support Team's Avatar
  • Offline
  • Platinum Member
More
16 years 3 months ago #16311 by JoomlaWorks Support Team
Replied by JoomlaWorks Support Team on topic Re: Please Help or give me a refund!!!!!!!
Hi my friends!

The known "Image type not supported" bug probably has 2 reasons.

One is that the server doesn't support GD2 graphic library
and the second is that cause the sig pro code, we need to rename the images in lowercase.

Thank you!

JoomlaWorks Support Team
---
Please search the forum before posting a new topic :)

Please Log in or Create an account to join the conversation.


Powered by Kunena Forum