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Image type not supported Error

  • Nicola Winzer
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15 years 8 months ago #19535 by Nicola Winzer
Replied by Nicola Winzer on topic Re: Image type not supported Error
Okay, I found out I can get some pages running with the SIG Pro, when I change the images to lowercase. But some still do not work, although there are no uppercases. It seems to me, that these are the galleries, the customer added, when it was still a 1.0 Joomla-Site. Is there something missing? I cannot find a difference.

Working: www.eclat.ch/joomla1581_mig/index.php?option=com_content&view=article&id=42&Itemid=51&lang=de
Not working: www.eclat.ch/joomla1581_mig/index.php?option=com_content&view=article&id=70&Itemid=70&lang=de

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15 years 8 months ago #19536 by JoomlaWorks Support Team
Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error
Hi there!

I saw that the thumbs are not created in the right mode.
You can check it just going to the thumb
http://www.eclat.ch/joomla1581_mig/images/stories/temp/79991c47dcda79fca28b4e6ebcf2cc8d.jpg
I saw this issue again, but the only thing we did
is to open the image with some edit, like photoshop, and save it "for web".
After that the sig pro was able to create the thumb.

Can you please check it?
Thank you!

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15 years 8 months ago #19537 by Nicola Winzer
Replied by Nicola Winzer on topic Re: Image type not supported Error
Which image? the original? I realise now, that it is an problem with the access. I can not change the access to some of the thumbs and I think that's causing the problem. so I cannot open these thumbs and not even copy them or anything. I'm now waiting for the hosting support to call me back.

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15 years 8 months ago #19538 by Nicola Winzer
Replied by Nicola Winzer on topic Re: Image type not supported Error
Okay, it works if I save the thumbnails again. But that is really ennoying, because they are 240 images and now I have to find out which ones to change. As they are mixed Gifs an Jpgs I cannot use Photoshop actions. How are the thumbnails created? Can I not delet the thumbnails-folder and let SIG Pro create new thumbnails?

And will I have the same problem now everytime the customer uloads new images to the galeries?

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15 years 8 months ago #19539 by JoomlaWorks Support Team
Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error
Hi again!

You can empty the folder where the sigpro stores the thumbs.
In this way the script will re-create the thumbs.\

But you need to check out the users permisions
I mean that the user must have the same permissions of the joomla user
The script takes the joomla permissions to create the thumbs.

Thank you!

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15 years 8 months ago #19540 by Nicola Winzer
Replied by Nicola Winzer on topic Re: Image type not supported Error
Okay, vinikey, it does work more or less. I did not have to recreate the thumbs.

The error still apears, but when you reload the page it disapears. Still very ugly and ennoying! What can be done about this? The site is online now: www.eclat.ch/index.php?option=com_content&task=view&id=65&Itemid=67&lang=de

Thanks for quick help.

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15 years 8 months ago #19541 by JoomlaWorks Support Team
Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error
Hi there!

What exactly do you mean with

The error still appears

I'm a bit confused!  :-[

I load the page after a cache cleaning and I see the page with no any error notification etc.

Thank you!

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15 years 8 months ago #19542 by Nicola Winzer
Replied by Nicola Winzer on topic Re: Image type not supported Error
Sorry, You're right. The cache cleaning did it. Remains me with the wrong link to the closelabel.gif : forum.joomlaworks.net/index.php?topic=6139.0

Thanks!

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15 years 8 months ago #19543 by JoomlaWorks Support Team
Replied by JoomlaWorks Support Team on topic Re: Image type not supported Error
Hmmmm
As I can see the image
http://www.eclat.ch/plugins/content/jwsigpro/slimbox//closelabel.gif
doesn't exist. Can you check it please? It could be a problem during the installation of the plugin and the image wasn't be transfered.

Thank you!

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15 years 8 months ago #19544 by Nicola Winzer
Replied by Nicola Winzer on topic Re: Image type not supported Error
No, that's what I said. The images is here: www.eclat.ch/plugins/content/jwsigpro/slimbox/german/closelabel.gif

but the code says: 
www.eclat.ch/plugins/content/jwsigpro/slimbox//closelabel.gif
and of course the image can not be found.

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