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Gallery is not displayed in frontend for logged in users

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mark monbaliu
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4 years 11 months ago #174510 by mark monbaliu

Gallery is not displayed in frontend for logged in users was created by mark monbaliu

Hello,

for a schoolwebsite teachers can add articles to a blog. Galleries by SIG Pro. However the cannot view/ see the gallery in the frontend, the button in the editor is visible.

With the same login data the galleries are visible with SIG Pro.

How does this come?

thank you

cf. images of problem via vbselverdinge-brielen.be/images/handleiding/backendVSfronendproblem.zip

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JoomlaWorks
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4 years 11 months ago #174516 by JoomlaWorks

Replied by JoomlaWorks on topic Gallery is not displayed in frontend for logged in users

The blank page indicates that a PHP error occurs and SIGPro does not render at all. Switch error reporting to maximum to see the error. For additional help, please open a support ticket here: www.joomlaworks.net/helpdesk

Fotis / JoomlaWorks Support Team
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mark monbaliu
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4 years 11 months ago #174519 by mark monbaliu

Replied by mark monbaliu on topic Gallery is not displayed in frontend for logged in users

Hello,

the galleries are rendered for the public, it is the popup for choosing/adding the galleries that stays emtpy, only a white popup occurs, even for super users.

thank you.

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JoomlaWorks
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4 years 11 months ago #174520 by JoomlaWorks

Replied by JoomlaWorks on topic Gallery is not displayed in frontend for logged in users

I got it in the first place. My reply is the same.

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mark monbaliu
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4 years 11 months ago #174521 by mark monbaliu

Replied by mark monbaliu on topic Gallery is not displayed in frontend for logged in users

Even so, if i set Error Reporting to maximum, there is no error message in the frontend (php 7.4/ joomla 3.9.14)

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JoomlaWorks
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4 years 11 months ago #174522 by JoomlaWorks

Replied by JoomlaWorks on topic Gallery is not displayed in frontend for logged in users

I can't possibly know what the issue is without logging in to the site.

I'll require a temporary super user account for that, so please open a support ticket here www.joomlaworks.net/helpdesk in order to be able to share the credentials. The helpdesk is a private (1:1) section in this site, exactly for such cases.

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