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Support requests should ONLY be directed there and require an active subscription plan.
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This forum board is to be used for archive purposes and knowledge exchange ONLY.
Problem after updating
- Legnum
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4 years 10 months ago #174560
by Legnum
Problem after updating was created by Legnum
Hi all!
I used the version 3.1.0 and I had the option to create a gallery in the material
prnt.sc/qrnrfh
After update up to v3.7.0, this option is gone and now I have to add one photo for the material step by step. It is not convenient to do this using zip archive
prnt.sc/qrnsv2
Is it possible to return the gallery button?
Thx
I used the version 3.1.0 and I had the option to create a gallery in the material
prnt.sc/qrnrfh
After update up to v3.7.0, this option is gone and now I have to add one photo for the material step by step. It is not convenient to do this using zip archive
prnt.sc/qrnsv2
Is it possible to return the gallery button?
Thx
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4 years 10 months ago #174564
by JoomlaWorks
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Replied by JoomlaWorks on topic Problem after updating
You're obviously referring to SIGPro and not SIG (free)...
Besides SIGPro v3.7.0, are you also using K2 v2.10.2?
Besides SIGPro v3.7.0, are you also using K2 v2.10.2?
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4 years 10 months ago #174574
by Legnum
Replied by Legnum on topic Problem after updating
Right K2 v2.10.2.
And yes, it is SIGPro
And yes, it is SIGPro
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4 years 10 months ago #174576
by JoomlaWorks
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Replied by JoomlaWorks on topic Problem after updating
Well, it all works just fine on my end. And this is how things look with the updated UI: jmp.sh/KmmetwU
Unless you're seeing partly cached CSS/JS (check with a private window), I recommend you open a support ticket in the helpdesk: www.joomlaworks.net/helpdesk
Unless you're seeing partly cached CSS/JS (check with a private window), I recommend you open a support ticket in the helpdesk: www.joomlaworks.net/helpdesk
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4 years 10 months ago #174582
by Legnum
Replied by Legnum on topic Problem after updating
Hi, thanks for the answers!
I looked again and I was wrong.
I did not upgrade SIGPro to version 3.7.0 because I need user pog\pass who bought it for us.
Now I have two questions:
1. Could my problem be because the version is old?
2. The previous webmaster did not leave us login information, is it possible to update this information somehow? Whether the purchase is linked to a domain or only to an email?
I looked again and I was wrong.
I did not upgrade SIGPro to version 3.7.0 because I need user pog\pass who bought it for us.
Now I have two questions:
1. Could my problem be because the version is old?
2. The previous webmaster did not leave us login information, is it possible to update this information somehow? Whether the purchase is linked to a domain or only to an email?
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4 years 10 months ago #174589
by JoomlaWorks
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Replied by JoomlaWorks on topic Problem after updating
1. Yes, that's most likely the reason.
2. I would also guess the subscription is expired by now, so I would recommend getting a new one for sure.
2. I would also guess the subscription is expired by now, so I would recommend getting a new one for sure.
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4 years 10 months ago #174594
by Legnum
Replied by Legnum on topic Problem after updating
ty !
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4 years 10 months ago #174595
by JoomlaWorks
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Replied by JoomlaWorks on topic Problem after updating
You're welcome.
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4 years 10 months ago #174603
by Legnum
Replied by Legnum on topic Problem after updating
Hi.
I solved the problem of the button via SQL and I need a little help.
I put ENABLED - 1. But I can 't find in admin panel where to do it.
prnt.sc/que081
I solved the problem of the button via SQL and I need a little help.
I put ENABLED - 1. But I can 't find in admin panel where to do it.
prnt.sc/que081
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4 years 10 months ago #174604
by JoomlaWorks
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Replied by JoomlaWorks on topic Problem after updating
Plugins are enabled/disabled in the Joomla Plugin manager. You don't need to edit SQL data directly...
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