It seems I am not the only person complaining about the poor customer service from Joomlaworks. I purchased Simple Image Gallery PRO last week and have been unable to install it at all in Joomla 1.5. I have sent three messages via Joomlaworks contact pages and have not had a single reply to any of them. I would like a refund as the module simply will not work and because I am fed up with the totally unacceptable customer service on offer. I know it was not much money, but it was my hard earned money and I at least deserve something to show for it! Come on Joomlaworks!!!

Steve Hansey

You could read here: joomlatutorials.com/

I have just spent over an hour looking at the above link, I can find nothing to help me with the installation problem, why can I not have a refund? Why do you still not answer my messages through your website? I am getting fed up...

It's a plugin. How hard can it be to upload the zip file (per the documentation) and then publish it?

I can understand your frustration, but seeing ALL your posts, what you do is just complain WITHOUT providing the slightest clue about your problem. Either provide some error message or screenshot or stop spamming the forum with useless posts.

And regarding refunds, please read the "terms and conditions" at www.joomlaworks.net

Excuse me, do not treat me as an idiot, I am far from the only person having problems installing this module. I have tried many times, I have tried many methods, indeed, my hosting provider has had one of their technicians try to install it on my Joomla site, he couldn't. As for not providing you with a slightest clue about the problem, I have sent you four messages via you so called customer support pages, so as for saying I "complain WITHOUT providing the slightest clue about your problem", please try reading your emails. I have a feeling you don't. Why have I just read posts from other people wondering if this site is a scam? Wondering why their messages are not being replied to? Wondering why every time they post their problems up on this forum they arer told to "refine their search terms" to find an answer to the problem.

I shall lay it out to you again, since my messages to your Technical support have dissapeared into the great beyond. The error message I get whenever I try to install is:


        "* Plugin Install: DB function failed with error number 2006
          MySQL server has gone away SQL=SELECT `id` FROM `jos_plugins` WHERE folder = 'content' AND element = 'jw_sigpro'
          SQL =

          SELECT `id` FROM `jos_plugins` WHERE folder = 'content' AND element = 'jw_sigpro'

        * Error Loading ModulesMySQL server has gone away SQL=SELECT id, title, module, position, content, showtitle, control, params FROM jos_modules AS m LEFT JOIN jos_modules_menu AS mm ON mm.moduleid = m.id WHERE m.published = 1 AND m.access <= 2 AND m.client_id = 1 ORDER BY position, ordering"



May I have a civilised reply, without being accused of spamming, or providing useless posts.

I have got same problem I bought plugin tonight "02/Agust/2009"
I receive same error.
How we solve this.

regards.


          * Plugin Install: DB function failed with error number 2006          MySQL server has gone away SQL=SELECT `id` FROM `jos_plugins` WHERE folder = 'content' AND element = 'jw_sigpro'          SQL =            SELECT `id` FROM `jos_plugins` WHERE folder = 'content' AND element = 'jw_sigpro'          * Error Loading ModulesMySQL server has gone away SQL=SELECT id, title, module, position, content, showtitle, control, params FROM jos_modules AS m LEFT JOIN jos_modules_menu AS mm ON mm.moduleid = m.id WHERE m.published = 1 AND m.access <= 2 AND m.client_id = 1 ORDER BY position, ordering

There is a problem with the connection of your Joomla! site to the MySQL database. Forward this response to your hosting company to look it up.

it's not a MYSQL problem beacuse all other plugin istallation is work fine. (include free version of Simple Image gallery)

how can we solve this.
thanks in advance
yetkind
ps: I'm your new customer to.