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Closelabel.gif Not Showing Up

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17 years 6 months ago #4213 by carly23420
Closelabel.gif Not Showing Up was created by carly23420
Hi All...

I just upgraded from the free version to PRO (very excited, by the way) - but I'm having trouble with the "Close" image (closelabel.gif) showing up; Next and Previous are showing up just fine; but instead of "Close" it just shows the little red x.

Anyone know how to fix it?

Also, I've been trying to fix a few CSS issues but it's not giving me access. (In particular, I want to change the font size of the captions, as well as get rid of that pesky blue border around all of the images...) Is this a CHMOD problem and/or has anyone else had this issue?

Thanks!

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17 years 6 months ago #4214 by JoomlaWorks Support Team
Replied by JoomlaWorks Support Team on topic Re: Closelabel.gif Not Showing Up
Hi there!

What you mean with

Also, I've been trying to fix a few CSS issues but it's not giving me access.


You can't modify the files?
You don't have the permissions to download, modify and upload the files?

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17 years 6 months ago #4215 by carly23420
Replied by carly23420 on topic Re: Closelabel.gif Not Showing Up
Thanks for the response. I figured out that the CSS problem was something on my end... But I still am having trouble with the "closelabel.gif" image; it's still showing as a red "x."

Any ideas?

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17 years 6 months ago #4216 by JoomlaWorks Support Team
Replied by JoomlaWorks Support Team on topic Re: Closelabel.gif Not Showing Up
Strange?!

The .gif is uploaded i belive!
Can you send me a link to see the problem?

Thank you!

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17 years 6 months ago #4217 by carly23420
Replied by carly23420 on topic Re: Closelabel.gif Not Showing Up
Sure; thanks! Here's a link to one of the galleries:

www.empowerment4women.com/content/view/199/11070/

As you can see, the next and previous images are showing up great... It's just the close image that isn't there...

Also, while you're there, is there a way you can tell me to easily turn off the blue image border(s) on the thumbnails?

Thanks for your help!

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17 years 6 months ago #4218 by JoomlaWorks
Replied by JoomlaWorks on topic Re: Closelabel.gif Not Showing Up
I'd suggest uninstalling and re-installing using a browser like Firefox. Please try that and let us know. You might be dealing with permission issues or some files did not properly upload.

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17 years 6 months ago #4219 by carly23420
Replied by carly23420 on topic Re: Closelabel.gif Not Showing Up
I just did... I uninstalled and reinstalled, using Firefox, and it still doesn't work. The only thing that changed is that it's back to the original settings (size, etc.), which is fine... But the "close" button is still missing.

I double-checked via FTP as well and the "closelabel.gif" file is there... But for some reason it's just not finding it.

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17 years 6 months ago #4220 by JoomlaWorks
Replied by JoomlaWorks on topic Re: Closelabel.gif Not Showing Up
You could be facing weird permission issues. Contact your host about that.

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17 years 6 months ago #4221 by carly23420
Replied by carly23420 on topic Re: Closelabel.gif Not Showing Up
What do you mean? Do you have any more specifics I can take to my host?

And can you think of a reason why it would work just fine with the free version, but break for the PRO version?

Thanks -

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17 years 6 months ago #4222 by JoomlaWorks
Replied by JoomlaWorks on topic Re: Closelabel.gif Not Showing Up
The PRO version is far more complex than the free one.

Bad hosts usually screw permissions up. Anyway. You can CHMOD all the mambots/content/plugin_jw_sigpro/ folder to 755 or 777 if you wish to make sure.

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