Hi,

We're using Image Gallery Pro v3.6.7 and K2 2.10.1 on a Joomla 3.9.16 site. We're experiencing intermittent trouble when entering image descriptions and attempting to save. Sometimes, and for some (not necessarily all) images, the description is truncated to 2 lines instead of saving/preserving the full description as entered. Reviewing release notes for Simple Image Gallery Pro v3.7.0, I see no mention of an apparently-related bug fix. Is this a known problem and is there a solution?

Thank you!

Hi Fotis,

Thank you for your response! In the attached image, note the Descriptions with red outline. These were truncated. The user that reported the trouble wrote, "When I add text into the Description (caption) boxes for the photos and then hit save, the Image Gallery does not retain the whole caption. On the screen shot above, photo #3 has a complete caption, but the others all were
shortened to two lines when I hit 'save.'" I asked the user to try using Mozilla Firefox (they usually work in Google Chrome). They replied to say they were able to enter a full Description for an additional photo, but 2 of the Descriptions were still truncated.
I haven't been able to duplicate the problem using my Joomla account. I don't know if it's related, but I noticed the user with trouble was in the Registered and Administrator groups. For testing, I removed them from Registered--I don't (yet) know if this made any difference. My account is in Super Users. Before I had a chance to check the Description text in media/k2/galleries/nnn/en-GB.labels.txt, the user had removed the photos that still had truncated Descriptions.

Thank you Fotis! I've renewed our subscription and updated our SIGPro extension. FYI, after renewing our subscription, I first tried updating SIGPro via the Joomla Update System and saw the error message, "Error updating COM_INSTALLER_TYPE_TYPE_..." Yes, log_path and tmp_path are set correctly and have sane permissions. I successfully update numerous other extensions using the Joomla Update System. I downloaded the SIGPro 3.7.0 package and updated that way, but it would be nice if Joomla Update System could be used to update SIGPro. I see no SIGPro configuration/setting for a registration/subscription key, so I'm guessing only manual updates are currently supported...
Back to my original query, I guess only time will tell whether the problem persists with SIGPro 3.7.0. Regarding your comment, "Unless they used some character in the description that may have triggered a security filter," are you referring to Global Configuration > Text Filters or something else? We also use Securitycheck Pro, but whitelist our office network (wouldn't help for someone working offsite). I think both Text Filters and Securitycheck Pro (WAF / Second level protection) would be an all-or-nothing scenario? If something in a SIGPro gallery description triggered a text filter or Securitycheck Pro rule, I think setting the Description would be blocked entirely (not truncated)? Also, our Text Filter setting for Administrator is No Filtering (Joomla default).