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Feed not populating, module is published and showing on site

  • Traci Lovelace
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6 years 8 months ago #168056 by Traci Lovelace
Hi, I've had this feed running on mgpw.org for several years without fail. I was advised by the blog owner that it is not showing up, and despite my efforts, I can't see what the problem is. I verified that the feed URL is correct. I checked the module settings and don't see the problem. The module is published and the title shows up where it's placed on the website. The feed in question is teachinggardenpwc.wordpress.com/feed/

I deleted the module, uninstalled the extension, reinstalled the extension and then recreated the module all to no avail. I am at a loss as to what to do next.

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6 years 8 months ago #168057 by Traci Lovelace
When attempting to access the feed from a direct link I get the error message "Failure loading XML". Looking for a solution it seems like its a parsing error. Sigh. Well outside my comfort zone.

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6 years 8 months ago #168058 by Traci Lovelace
Declaration of JWElement::render() should be compatible with JFormField::render($layoutId, $data = Array) in /home/mgpw3024/public_html/modules/mod_jw_srfr/includes/elements/base.php on line 17

This is the error message. Line 17 of this file is {

What do I need to do to fix this?

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6 years 8 months ago #168076 by Krikor Boghossian
Replied by Krikor Boghossian on topic Feed not populating, module is published and showing on site
Can you send me a URL which has a published instance of the module?
Also can you try deleting the module's and Joomla!'s cache?

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6 years 8 months ago #168089 by Traci Lovelace
mgpw.org is where the module is published. The title of the module is "The Teaching Garden Blog-JW", and it is visible on the right side of the page. I have already tried clearing the system cache, how do I clear the module's cache? I don't see any option on the module set up for that.... only for "Cache time (in minutes) for feed content and remote images" Thank you for your help.

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6 years 8 months ago #168108 by Traci Lovelace
Hello, have you had an opportunity to look at this? Thank you

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6 years 8 months ago #168137 by Krikor Boghossian
Replied by Krikor Boghossian on topic Feed not populating, module is published and showing on site
By setting a 0 value (not recommended in production) in the Cache time (in minutes) for feed content and remote images" setting you disable the module's cache.
Also can you try the DEV version? github.com/joomlaworks/simple-rss-feed-reader

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6 years 8 months ago #168140 by Traci Lovelace
I deleted the earlier version and installed the DEV version. I published it and it does not show up. I've verified it is published. I changed the cache time to 0, it still does not show up. Other than changing the title of the module and the cache time, I left the settings as default. The title of the module is not showing up now.

This error message shows at the top of the screen when I open the module Strict Standards: Declaration of JWElement::render() should be compatible with JFormField::render($layoutId, $data = Array) in /home/mgpw3024/public_html/modules/mod_jw_srfr/includes/elements/base.php on line 17

Again, when I look at line 17 in the file base.php, it is an open curly brackets only. ({)

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6 years 8 months ago #168155 by Krikor Boghossian
Replied by Krikor Boghossian on topic Feed not populating, module is published and showing on site
Same version, latest Joomla! version, no template overrides and the same feed works ->jmp.sh/xI8MNzV
Can you ask your hosting provider if they are using any extra security measures?

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6 years 7 months ago #168191 by Traci Lovelace
From the support folks over at the web host (who also stated there is no extra security on the site)

I have checked the module settings and everything seems to be fine there, I also made a cURL request to the teachinggardenpwc.wordpress.com/feed/ link from your account and it is accessible:

Code:

mgpw3024@siteground247 [~]# curl -IX GET teachinggardenpwc.wordpress.com/feed/
HTTP/2 200
server: nginx
date: Wed, 06 Jun 2018 05:06:28 GMT


I would recommend checking with the module developers for further debugging, if there is anyting they require from us, we will be happy to assist further.

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6 years 7 months ago #168192 by Traci Lovelace
From the support folks over at the web host (who also stated there is no extra security on the site)

I have checked the module settings and everything seems to be fine there, I also made a cURL request to the teachinggardenpwc.wordpress.com/feed/ link from your account and it is accessible:

Code:

mgpw3024@siteground247 [~]# curl -IX GET teachinggardenpwc.wordpress.com/feed/
HTTP/2 200
server: nginx
date: Wed, 06 Jun 2018 05:06:28 GMT


I would recommend checking with the module developers for further debugging, if there is anyting they require from us, we will be happy to assist further.

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6 years 7 months ago #168193 by Traci Lovelace
From the support folks over at the web host (who also stated there is no extra security on the site)

I have checked the module settings and everything seems to be fine there, I also made a cURL request to the teachinggardenpwc.wordpress.com/feed/ link from your account and it is accessible:

Code:

mgpw3024@siteground247 [~]# curl -IX GET teachinggardenpwc.wordpress.com/feed/
HTTP/2 200
server: nginx
date: Wed, 06 Jun 2018 05:06:28 GMT


I would recommend checking with the module developers for further debugging, if there is anyting they require from us, we will be happy to assist further.

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6 years 7 months ago #168225 by Krikor Boghossian
Replied by Krikor Boghossian on topic Feed not populating, module is published and showing on site
The issue here is that with the same versions and feed I cannot reproduce the error.
Are you getting any errors in your error_log? Eg: timeouts?

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6 years 7 months ago #168249 by Traci Lovelace
The only items in the error log are login failures. Nothing referencing the feed at all.

Joomla version 3.6.5 stable
module version 3.5

I still feel that the error message shown at the top of the page when I open the module is giving us the answer but I don't know what it means: Strict Standards: Declaration of JWElement::render() should be compatible with JFormField::render($layoutId, $data = Array) in /home/mgpw3024/public_html/modules/mod_jw_srfr/includes/elements/base.php on line 17

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6 years 7 months ago #168252 by Traci Lovelace
I have some additional information. I installed another RSS reader on the site and it generates the following error message: Errors:
cURL error 52: Empty reply from server

So googling this comes up with a variety of possibilities. Assuming that your module is getting the same response (I have not found the error logs yet) Is your call specifically to an HTTP site? The blog I'm calling is HTTPS and that would be enough to cause this error. Does your module call out an IP address only? Because that would cause a failure if calling a name based virtual host.

I am not a developer. I have a request into my web host to point me to where the error logs are on the server and maybe some more helpful information will be available. If you have seen this error before and know how to fix it, please let me know.

Thanks

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6 years 7 months ago #168265 by Krikor Boghossian
Replied by Krikor Boghossian on topic Feed not populating, module is published and showing on site
If both Feed Readers fail, then the issue is most likely in your setup.
Are you using any Firewalls or proxies?
Furthermore do you have a test domain/ server to try it there?

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6 years 7 months ago #168284 by Traci Lovelace
I put this out to my Joomla users group and it was suggested that backwards compatibility has been removed from the core Joomla install. I just updated the site to 3.8.8 and that did not fix it. Can you tell me what the latest version of Joomla! your module is compatible with?

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6 years 7 months ago #168285 by Traci Lovelace
Sorry, I did not answer your questions. No proxies or firewalls. I do have a sandbox that I'll look at.

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6 years 7 months ago #168289 by Traci Lovelace
Turns out the server side was running an old version of php. I updated that and it is working correctly again. I'm sharing this here in case it may help someone else. A member of my Joomla! user's group helped figure it out. Bless him.

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6 years 7 months ago #168295 by Krikor Boghossian
Thank you for letting us know :)
Which was the outdated version?

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