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Can't change anything

Liron Noy
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10 years 2 months ago #139887 by Liron Noy

Can't change anything was created by Liron Noy

hey there.
When I try to change, lets say the Color Variations (see attached example pic)

or the Logo or anything really in the template manger it doesn't even save my changes.
Am I missing anything..?
thanks.

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Krikor Boghossian
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10 years 2 months ago #139888 by Krikor Boghossian

Replied by Krikor Boghossian on topic Can't change anything

Did you remember to update to the template's latest version?

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Liron Noy
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10 years 2 months ago #139889 by Liron Noy

Replied by Liron Noy on topic Can't change anything

everything is up to date..

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Krikor Boghossian
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10 years 2 months ago #139890 by Krikor Boghossian

Replied by Krikor Boghossian on topic Can't change anything

Is it possible to have administrator access?
Please send the credentials via the contact form
nuevvo.com/contact

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Jasbir Singh
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10 years 2 months ago #139891 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

Hi
Even I am facing this problem. I do not know how to check the version of the template, however its been more than a day i am trying out the settings.

Please help asap.
Jasbir Singh

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Jasbir Singh
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10 years 2 months ago #139892 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

Hi anyone there to respond! I am facing issues with the template Radiowave.
Issues:

1. I cannot save anything.
2. Not able to locate Radiojar settings for live stream...

Jasbir

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Krikor Boghossian
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10 years 2 months ago #139893 by Krikor Boghossian

Replied by Krikor Boghossian on topic Can't change anything

No need to check the version, just download the latest update package and install it on top.

The options for the live streaming are located in two seperate places. One is in the template's parameters (you will be able to edit them once you update the template) and the other one is in the js file where Radiojar's widgets are being generated.

This file is located in the /templates/radiowave/js/radiojar.js
You can also edit Radiojar's module from there although this is optional.

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Jasbir Singh
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10 years 2 months ago #139894 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

Hi

I have installed the module: Quickstart Package for Joomla! 3.x
I've installed Template Package v1.0.2 UPDATE on top of it. Still I am not able to change any thing.

I am trying to change the logo to a text logo "Punjabi". Its not happening.

I am wondering to rethink about my decision to purchase the template..?

Regards
Jasbir

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Liron Noy
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10 years 2 months ago #139895 by Liron Noy

Replied by Liron Noy on topic Can't change anything

same thing here.

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Jasbir Singh
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10 years 2 months ago #139896 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

Is there any way/option for refund?? I am really not convinced with the template...

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Krikor Boghossian
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10 years 2 months ago #139897 by Krikor Boghossian

Replied by Krikor Boghossian on topic Can't change anything

Please send me admin access through our contact form so I can take a look.
nuevvo.com/contact

Also let me know when you 've sent the credentials, in case your mail was sent to the spam folder.

It could be anything from a 'broken' update to wrong file/folder permissions. Without a Super User account I am afraid I can only guess the issue.

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Jasbir Singh
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10 years 2 months ago #139898 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

Hi Krikor

Contact for updated and sent.

Please look into this. Thanks!

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Krikor Boghossian
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10 years 2 months ago #139899 by Krikor Boghossian

Replied by Krikor Boghossian on topic Can't change anything

Hello Jasbir,

I got the mail, and the credentials worked.
You are right I installed the update. and the update failed without an error message. You are still viewing the outdated version which is causing the issue.

File/ Folder Permissions look ok, you can also use Admin Tools to re run the script that corrects them. This is most likely a server related issue. You should also ask your hosting provider about this issue.

In the meanwhile you can send me FTP credentials over the same form so I can manually install the template's latest version.

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Jasbir Singh
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10 years 2 months ago #139900 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

Hi Krikor

Have you got my credentials?
Please let me know the time you are through with your tests.

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Jasbir Singh
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10 years 2 months ago #139901 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

Hello Krikor

Sent FTP details to you.

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Krikor Boghossian
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10 years 2 months ago #139902 by Krikor Boghossian

Replied by Krikor Boghossian on topic Can't change anything

I manually updated your template.
I changed your site's title and it seems to work now.

There is one catch though. I saw multiple files belonging to your template in Joomla!'s root folder. Did you upload them yourself or is there an issue with your setup ?

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Jasbir Singh
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10 years 2 months ago #139903 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything/Un-installing Template

Hi,

I am un-installing the template as I cannot wait for hours/days for every single checking. I am honestly not happy purchasing the template and request to refund the money in full/part if possible.

Jasbir Singh

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Jasbir Singh
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10 years 2 months ago #139904 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

Hi Krikor

Please disregard my previous message, i was not aware of your reply.

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Jasbir Singh
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10 years 2 months ago #139905 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

I have not uploaded any file.

Will that affect the site?

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Jasbir Singh
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10 years 2 months ago #139906 by Jasbir Singh

Replied by Jasbir Singh on topic Can't change anything

One more help, could you pleaseguide me how to use shoutcast player instead of Radiojar here...?

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